南京招聘

Job Description

Job Title: Senior Customer Support Consultant

SUMMARY:

The responsibilities of a Technical Customer Support include supporting company Clients base in the Greater China/S.E.Asia region.

This initially includes:

- Understanding each of the client's operational flow;

- Answering system supporting requests and providing Level 2 or 3 support;

- Developing fixes for product issues;

- Taking ownership of incidents, resolving and escalating as required ensuring agreed escalation procedures are adhered to;

- Analysis clients’ change requests and provide proper solutions.

- Provide customers with feedback for all incidents;

- May be some onsite support during the client's go live;

The Customer Support works with the Manager to ensure required coverage of our clients post go live needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Include the following. Other duties may be assigned.

1) Performing preliminary analysis of issues and resolve if possible.

2) Developing technical fixes for the issues raised.

3) Provide Software Development estimates for client requested modifications or software fixes.

4) Develop custom specifications and modifications for clients.

5) Assist with testing of fixes before sending to client.

6) Installing fixes onto client systems and working with clients to test and promote fixes into Production systems.

7) Work with implementation teams (pre go live) for product experience.

8) Develop positive working relationships with clients and internal support resources.

9) Assist in transition of client over to Customer Support, from Project Implementation teams.

10) Strive to excel at all CORE (internal based review process) competencies.

11) Account for appropriate and accurate time entry.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE:

• Bachelor’s degree at least and the major is computer/software/technology.

• 4+ years’ experience in C# or .NET, programming will be better.

• N-tier programming experience is preferred.

• Solid database and SQL statement experience.

• WMS experience is preferred.

• Very good communication skills as the individual will be interfacing with the clients.

• Strong problem-solving skills. Self-motivated.

• Priority-management skills.

• Quick-learning ability.

• Good at English.

    南京涵韬信息科技有限公司，是一家以公司流程咨询优化以及供应链解决方案为核心业务的高科技公司。
    公司提供流程咨询、供应链咨询、产品开发、系统实施、后期支持一体化服务的一站式解决方案。先后为多家知名企业提供咨询、开发及实施服务，并与业内***的北京炎黄盈动、美国HighJump结成战略合作伙伴，为中国市场提供个性化的服务。
    公司重视人才的培养，为员工提供全方位的职业成长规划以及优厚的薪资福利待遇。公司秉承平等、诚信、互通、合作的团队文化，着力构建强向心力和团队荣誉感的学习型团队，为每一位员工提供合适的个人发展舞台，与公司共同发展与成长。
南京涵韬信息科技有限公司(Hentor)设立于2009年9月，涵韬信息的服务领域涉及企业信息化的各个方面，包括业务流程优化管理(BPM)与IT规划、专业物流管理软件(HighJump WMS)实施及物流运营咨询、信息系统长期支持维护、信息化应用产品培训、IT系统定制开发与信息系统集成等服务。
 
    涵韬信息拥有一支中国大陆地区在人数和经验上领先的IT应用实施咨询服务团队，他们普遍拥有良好的职业素养、精湛的专业技能，并在长期的企业信息化建设服务中积累了丰富的实战经验。 通过多年的市场实践，我们总结出一套适合中国企业的信息化实施方法论。基于对客户业务的深刻理解，我们不拘泥于信息化产品功能上线为目的，而是专注于客户管理目标的实现。同时我们也在实践中累积了大量适合中国市场需求的信息化解决方案，并不断补充完善，为客户的信息化建设提供更高的附加值。
 
涵韬信息客户群体遍布各大行业，包括机械、电子、能源电力、汽车、制药、化工、钢铁、高科技、快速消费品、金融、电信以及航天业等。客户中既有欧美及日本驻华企业，也有高速发展中的国有及民营企业，他们都是行业中的佼佼者，其中一些客户还在世界500强中占有一席之地。涵韬信息在客户中享有良好的声誉，并成为了多家企业的信息化长期合作伙伴。
 
涵韬信息在南京、上海、广州、福州、香港均设有分支机构，并建立了上海张江技术研发、培训基地及软件外包开发基地，公司规模及财务收入双双保持了长期稳定增长的态势。
 
“Better Experience，更好体验”是涵韬公司的口号，更是公司的管理理念、服务客户的宗旨，并已成为每一位涵韬员工的座右铭。经过十多年的磨练，我们不仅积累了丰富的行业经验，我们更希望将这些宝贵的财富与客户分享，带给他们更好、更全面、更迅捷和优质的IT服务体验；对我们自身来说，公司也正在将这些经验在同事中间分享，帮助全体员工在涵韬获得更多、更好的IT工作和人生体验。