After Sales Servie Manaager/ 售后服务经理
伦茨(上海)传动系统有限公司
- 公司规模:150-500人
- 公司性质:外资(欧美)
- 公司行业:机械/设备/重工
职位信息
- 发布日期:2013-06-20
- 工作地点:上海
- 招聘人数:1
- 工作经验:五年以上
- 学历要求:本科
- 语言要求:英语熟练
德语良好 - 职位类别:售前/售后技术支持经理 售前/售后技术支持主管
职位描述
Responsibilities / 职责
- Develop and improve the service process / 开发和更改服务过程
- Supervise the repair orders / 监管维修订单
- Supervise the repair procedure / 监管维修过程
- Ensure that there are always sufficient spare parts available, which are needed during the repair process / 保证一直有足够在维修过程需要使用的零件
- Develop procedures, which ensure the quality according to the Lenze quality standards / 创造保证伦茨质量标准的相关过程
- Identify and arrange the training needs for the subordinates / 确认并且安排下属的培训需求
- Ensure 24 hours Stand-by-Service to the customers / 保证24小时随时提供售后服务
- Provide after-sales technical consultation to customers on the phone if necessary / 需要时,在电话上提供给客户售后的顾问服务
- Prepare the failure statistics of Lenze products / 提供伦茨产品的故障统计
- Maintain good relationship with the customers / 维护与客户的友好关系
- Decide which tools need to be purchased for the repair process / 对于采购维修过程使用的工具作出决定,
- Prepare the annual budget for the Service Department / 制定服务部门的年度预算
- Prepare regular reports about repair service and Service on site to the Management / 准备常规的维修和现场服务的文件并向管理层报告
Requirements /岗位要求
-Excellent knowledge of mechanical or electrical engineering, a university degree in a related subject is required / 良好的机械或电子工程学的相关知识,相关专业大学毕业
- Theoretical and practical knowledge of electronic circuits for data processing and power electronics / 关于使用参数处理和功力电子的电路需要理论和实际知识
- Theoretical and pratical knowledge of drive systems (Inverters, motors, feedback systems, field bus communication) as well as PLC-systems / 具备驱动系统(变频器,电机,反馈系统,总线通信)及PLC系统的理论及实践知识
- Skilled user of Microsoft Office, especially Excel and Access /熟练地能使用Microsoft Office软件,特别EXCEL 和ACCESS
- Experience in similar position for min. 5 years / 最少五年类似工作经验
- English language fluently spoken and written, German laguage is apprecaited / 英语说写流利, 会使用德语者尤佳
公司介绍
Lenze Drive Systems (Shanghai) Co., Ltd. is the local representation of the Lenze group in the People’s Republic of China. With our production plant and logistics center in Shanghai Lingang Heavy Equipment Zone and our 14 sales offices throughout China, we are able to provide the complete Lenze product portfolio – from the control system to the drive shaft!
Since 1997 Lenze has its own subsidiary in the Chinese market. Starting from a small representative office in Beijing, we steadily expanded our engagement in China. In 2007 we set-up our own production plant in Shanghai along with a logistics center. This gives us the freedom to react to the local market needs more quickly and efficiently. From our logistics center in Shanghai we can deliver Lenze standard products as well as customized products, just as you need it!
More than 60 regional sales and service engineers can support you from one of our 14 sales offices in China with profound industry and application knowledge. Our service plant in Shanghai Lingang further allows us to supply product repair, improvement and technical support.
Translation:
Lenze集团总部位于德国,目前在全球已有员工逾3000人。70多年来,驱动和自动化系统一直是Lenze的核心竞争力,也使Lenze成为业内最具创新性的企业之一。Lenze集团还可在机械开发的各个阶段为客户提供完整的产品体系,是目前市场上为数不多的此类供应商之一。
Lenze集团于1997年在中国北京设立办事处,正式进入中国市场。Lenze致力于不断扩大其在中国的业务,并稳步建立中国市场。2007年,Lenze集团在中国上海设立了全资子公司,伦茨(上海)传动系统有限公司。目前公司在上海临港新城重装备区建成了生产基地和物流中心,并在全国14个地方设立销售办事处,从而及时响应中国市场需求,更快捷有效地为您提供从Lenze标准产品到客户定制产品、从控制系统到传动轴的全方位高品质产品。
Lenze中国共有超过60位区域销售和技术工程师,他们拥有丰富的行业经验和应用知识,为用户提供专业的支持。我们的服务部门还可为您提供产品的维修、改善和技术支持等多项服务。
更多详细信息请浏览公司网站,我们诚聘:
有意者请将中英文简历发送至Candy.yang@lenze.com
公司地址:上海临港新城重装备区江山路2989号
非中介 不收费
联系方式
- Email:Candy.yang@lenze.com
- 公司地址:上海市临港装备产业区江山路2989号 (邮编:201306)
- 电话:13801876066