南京招聘

Purpose of the position


Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.
Position involves daily contact with customer, vendors, various authorities (customs) and instances, Panalpina subcontractors, Panalpina colleagues/partners, external 3PL's, etc. for successful execution and completion to ensure operational excellence according to targets (KPI's).


Key Tasks


· Customer Interface
deal directly with customers either by telephone, electronically or face to face
respond promptly to customer inquiries and resolve customer complaints
perform customer verifications and process orders, forms, applications and requests
direct requests and unresolved issues to the designated resource
keep records of customer interactions and transactions
communicate and coordinate with internal departments
follow up on customer interactions
· System update - status, inventory and deviation
1.Ensure timely and accurate status and inventory update of Ericsson SAP ERP system according to agreed KPI's
2.Ensure timely and accurate root cause, and corrective action updates of irregularities/deviations occurrence in designated system
3.Ensure timely and accurate information update to relevant parties in regards to delay's, corrective actions and eventual re-planning
4.Ensure collection and recording of billable services
5.Ensure preparation of required reports and statistical data according to internal/external requirements and agreements



Decision Making Authority


Enforce operational corrective measures to ensure operational excellence, undisrupted operations/business and sustainable growth in agreement with line manager and the account management team


Function / Market & Industry Knowledge / Business Acumen / Process working
1.Logistics order management/customer service related to experience from domestic/international transport management and freight booking
2.Plus if experience from Telecom network equipment
3.Plus if familiar with basic warehouse operations
4.Plus if familiar with BLP/FTZ/FTP customs processes


Skills & Competencies
1.Excellent interpersonal and communication skills
2.Excellent administrative and coordination skills
3.Excellent sense of customer- and solution focus
4.High sense of responsibility
5.Ability to continuously learn/re-learn fast


Educational background / Work experience
1.Bachelor degree or higher in logistics, freight forwarding or equivalent
2.Working experience from customer services related to international trading (import/export),customs brokerage, warehousing & distribution, 3PL management and/or freight forwarding
3.Higher focus on attitude, personality, English language skills and skills & competences listed above


Language skills
1.Excellent Chinese Mandarin(verbal, read & write)
2.Excellent English (read & Write)
3.Good English (verbal)


Computer Literacy
1 Familiar with MS Office and computer literacy (Outlook, Word, PowerPoint, Excel)
2 SAP experience is essential but not a must

The Panalpina Group is one of the world's leading providers of supply chain solutions, combining intercontinental Air and Ocean Freight with comprehensive Value-Added Logistics Services and Supply Chain Services.

Thanks to its in-depth industry know-how and customized IT systems, Panalpina provides globally integrated end-to-end solutions tailored to its customers' supply chain management needs.

The Panalpina Group operates a global network with some 500 branches in more than 80 countries. In a further 80 countries, it cooperates closely with partner companies. Panalpina employs approximately 15,000 people worldwide.

If you are interested in our company,pls send both your English and Chinese CV.

谢绝来电，来访，谢谢！