南京招聘

Duties and Responsibilities工作职责

·         Responsible for managing the hotel’s training function, including developing a complement of qualified departmental trainers and establishes a hotel system for generating training data and evaluating results.  Assist  Training Manager position impacts on the skills, knowledge and attitudes of every hotel employee and ensures the availability and use of effective resource.

负责管理酒店的培训职能，包括发展合格的部门后备培训师，建立一套酒店培训数据和评估结果系统。协助培训经理对酒店员工的知识技能和工作态度起影响作用，并确保酒店拥有和任用高素质的人力资源。

·         Ensure effective training programs are in place for the following:

确保在以下方面有效的执行培训计划：

·         Assist Training Manager analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and Executive Committee for review

协助培训经理分析酒店整体的和各部门的培训需求，针对需求制定策略，用培训业务计划书的形式呈交给总经理和行政委员会审阅。

 

·         Familiarize yourself with the IHG HR and Training Standards, localizing where necessary

使自己了解洲际酒店集团人力资源和培训的规范，必要之处进行本地化处理。

 

·         Ensure effective training programs are in place for the following:

确保在以下方面有效的执行培训计划：

o        New Employee Orientation

新员工入职

o        Train the Trainer

培训培训师

o        Customer Service Training

宾客服务培训

o        Technical job specific training (through certification of departmental standards and procedures)

技术性职位的专门培训(部门规范程序证书)

o        Supervisory Skills Training

监督管理技能培训

o        Management Development

管理层发展

o        Fire, Life and Safety Training

消防和生命安全培训

o        Selling Skills  

销售技巧

o        Employee retraining

员工再培训

 

·         Monitor the progress of the Training Business Plan for each department tot ensure that the training objectives are being achieved

监督每个部门培训业务计划的进展，确保实现培训目标。

·         Maintains all hotel training records

保存酒店全部的培训记录。

 

·         Assist trainers in their training programs and for staff personal development

协助培训师的培训计划以及员工的个人发展。

 

·         Assist Training Manager to design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective

协助培训经理与部门领导一起设计、制定和执行能夠符合具体的部门要求的培训计划，确保培训课程方案的制定，以及培训的有效性。

 

·         Attend departmental training session and critique performance

参加部门的培训课程，评估表现。

 

·         Use IHG benchmarks to monitor success of training programs and amend your efforts accordingly. Eg: ESPS, HeartBeat, achievement of budget, etc

利用洲际酒店集团的基本测量标准监测培训计划的成果，并进行相应的修改。如员工满意度调查，顾客满意指标(GSI)，预算完成情况等。

 

·         Assist Department Trainers in preparing and conducting departmental training and assess accordingly

协助部门培训师准备和进行部门培训并进行评估。

 

·         Prepare and monitor training programs for:

制定和监督为以下人员提供的培训项目：

o        Management Trainees

管理培训生

o        Work Experience

实习生

o        Hotel School Trainees, etc

酒店学校实习生等

·         Obtain a network of specialist training professionals who can assist with the conduct of training programmes for advanced or specialist training

与能够协助提供高级或专业培训的专业人士取得联系。

 

·         Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs

确保部门领导遵守自己的职责为员工提供有关部门规范程序的培训。

 

·         Produce monthly training reports for your Manager and the General Manager including:

为上级经理和总经理编制以下月度培训报告：

o    Internal Training Programs conducted:

完成的内部培训项目：

 

v  Who attended

参加人

v  Number of people attended

参加人数

v  Duration of training

培训时间

v  Who trained

培训师

v  Cost of delivery (including labor costs)

培训成本(包括人工成本)

v  Anticipated return on investment and/or training goal

预计的收益和培训目标

o    External training programs attended:

参加的外部培训项目：

v  Who attended

参加人

v  Number of people attended

参加人数

v  Duration of training

培训时间

v  Who trained

培训师

v  Cost of delivery (including labor costs)

培训成本(包括人工成本)

v  Anticipated return on investment and/or training goal

预计的收获和培训目标

 

·         Liaise with educational institutions conducting hospitality and training courses

同从事旅游服务和培训课程的教育机构保持联系。

 

·         Maintain current information and records of suppliers of training resources and materials

更新培训资源和资料供应商的信息和记录。

 

·         Delivers briefings of all internal programmes to executive management and department heads

为行政管理层和部门领导提供所有内部培训计划的介绍。

 

·         Provides input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines

为按照公司的指导方针进行的正式的员工绩效考核和鉴定提供建议。

 

·         Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance

向员工提供工作指导、咨询，必要时对其进行批评处分，并提供建设性反馈意见以便提高工作绩效

 

·         Regularly communicates with staff and maintains good relations

定期与员工交流思想，保持良好的员工关系。

 

·         Works with Superior  in the preparation and management of the Department’s budget

和上级领导一起编制和管理部门预算

QUALIFICATIONS AND REQUIREMENTS任职要求

Required Skills –

技能要求

·            Corporate certification in training programs may be required such as 360 Feedback Certification, GTC Registered Assessor, and Certified Assessment Center Assessor designations, etc.

可能要求具有公司的培训证书，如360度反馈证书，GTC注册评审员，认可的评估中心评审专员

·            Proficient in the use of Microsoft Office

        精通微软办公软件

·            Problem solving, analytical, reasoning, motivating, organizational and training abilities.

        具有解决问题，推理，号召，组织和培训能力

·            Good writing skills

       良好的写作技能

 

Qualifications –

学历

·            Bachelor’s degree or Diploma in Human Resources or Training. 

        具有人力资源或培训的毕业证书

 

Experience –

经验

·            1 year of relevant experience or similar supervisory role, or an equivalent combination of education and work-related experience.

       1年相关工作经验或相似的管理经验，或与此相当的教育与工作经验结合的背景

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