南京招聘

? Ensure that all IT operations processes are executed in a customer centric and service oriented manner, maintain and build trusted relationships with customer.
? Be accountable for major incident management(MIM), take full responsibility of incident resolution and service improvement, own and manage for the P1/P2 incidents or situations, providing effective, timely communications to our customers and internal stakeholders.
? Be responsible for the problem management, monitor the resolution of incidents, involving multiple IT teams and ensure it meets SLAs.
? Drive continue improvement initiatives with proactive monitoring and customer feedback.

Job specification:

? 6 years’ experience as service support lead for portfolio of applications or infrastructure
? Experience in Technical skills: Database, Java, .Net, Linux
? Bachelor’s degree in computer science, engineering
? Excellent communication & interpersonal skills
? Fluent speaking, writing and reading English.
? Good experience with ITIL, Service Now and ticketing workflows is preferred

 

ABOUT COGNIZANT
Cognizant (NASDAQ-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital or follow us @Cognizant.

高知特 —— Cognizant（NASDAQ-100：CTSH），是全球领先的信息技术专业服务公司，致力于帮助客户在数字时代打造新的商业模式、运营模式和技术模式。通过我们植根于不同行业、专业独到的咨询式服务，我们将帮助客户构想(Envision)和建造(Build)未来愿景，成就(Run)创新和高效的企业。高知特（Cognizant）总部位于美国，“财富” 美国500强企业中名列第195位，被评为全球最受赞赏的公司之一。欢迎访问公司主页了解更多有关高知特（Cognizant）的数字服务。