南京招聘

Business Area Overview:

The GCR AskHR team is responsible for:

• Provide clear, accurate and timely HR advice for employees. This will include understanding the issues, complexity and sensitivity of an issue to make a decision on the correct resolution path.
• Work closely with a specific GEO HRBP/Line Solution team to ensure the OLA for the escalation of critical cases is met. Furthermore, to use HR Services feedback and data to drive increased value for Microsoft through increased simplification and administrative centralization.
• For any case you own, you assumes an ‘end to end’ ownership for all in scope Issue. You will own the case/request until resolution, that may include the accurate completion of a transaction, and wider collaboration to resolve issues.
• You will act as the interface for AskHR towards the Line Solutions/HRBT team and be involved in projects/changes in local HR operations, policies and programs. You will provide HR Service advice to the team whilst also be accountable for the readiness activities within HR Services. You will take the lead and use data to move transactable data into AskHR to increase the capacity of Line HR.
• Acts as Subject Matter Expert on HR Consultancy you will provide support, guidance and training to fellow team members on the interpretation of HR policies.
• Drive collaboration with partners across HR Services eco-system in the resolution of complex and broad E2E cases. Identifying opportunities to reduce complexity for the employee through simplification
• Working in a highly data sensitive environment, responsible for protecting Data Privacy at all time and adhering to confidentiality requirements to promote zero breach of compliance policies
• Recommend solutions to process failings and contribute to the continuous improvement process
• Maintain up-to-date Knowledge Base content on policies, procedures & FAQs and share the gained knowledge and experience individually with Area HR Ops team
• Continuously strive to gain customer satisfaction and minimize complaints on the delivery of HR Operations Services
• Manage HRWeb Content, timely update and publish content based on team’s request to drive employee self-service on HRWeb.、
  

Key Priorities：

• Back-up Queue Manager
• AskHR Service Delivery KPI meet
• HR Services insights support
• PRC AskHR Communication
• Project support

Skills required:

·        Professional English communication

·        Customer experience excellence

·        Data analysis & presentation development (master of excel and PowerPoint).

万宝盛华大中华有限公司，1997年服务启航于香港和台湾。迄今服务覆盖上海、北京、广州、深圳等逾20座直营城市。我们的大股东万宝盛华全球（ManpowerGroup Inc. NYSE:***）是全球人力资源解决方案领导者，拥有70年服务经验。凭借万宝盛华全球的声誉及行业经验，万宝盛华大中华深耕本土20余年。2015年，万宝盛华大中华战略联盟中信产业基金，总部落地上海，服务网络覆盖两岸三地130余城市逾两万家企业。我们始终致力于释放人才的发展潜能，凭借灵活用工、人才寻猎、招聘流程外包、人才管理及培训发展等人力资源综合解决方案，广受业界赞誉，屡次荣膺“亚太人力资源领军企业”。