南京招聘

Responsible for cultivating customer relationships for current/potential customers by utilizing excellent and in-depth knowledge of CommScope products, capabilities, as well as CRM process, and procedures. Accountable for customer service as related to serving customer orders from the point of sale up to and including the time the order ships and invoices. This may include, but is not limited to, order input, order scheduling, expediting, tracking, finding and coordinating alternative materials as necessary, and in general any aspect of meeting customers needs.

Duties & Responsibilities
- Follow developed procedures pertinent to the effective and efficient operations of Customer Service, develops new procedures as necessary;
- Monitor programs and procedures to ensure on-time delivery to meet customer expectations, while maintaining in-depth knowledge of the Company’s systems and processes and participates in the development of same;
- Facilitate order management from order receipt through invoicing to the customer utilizing a thorough understanding of supply chain capabilities and current status
- Act as resource in resolving customer issues by utilizing excellent company process knowledge and strong skills in negotiating and selling;
- Assist the Asset Management organization in resolving customer disputes by preparing or assembling supporting documentation;
- Develop a thorough knowledge of all Enterprise products and their functionality and utilize such knowledge to service internal and external customers, business partners, and sales organization;
- Provide customers with product literature and documentation when necessary or appropriate;
- Report and manage daily sales/production reports and metrics; -
- Perform various functions involving order management such as handling inbound/outbound calls from and to customers, business partners, and the sales organizations regarding; order entry, order confirmations, orders acknowledgements, order change notifications, and website inquiries, among other incidental tasks and duties;

- Provide support and back up assistance to peers;
- Communicate with the Materials Management and Operating organization to anticipate projects, completion timetables, and potential scheduling issues;
- Set customer expectations and priorities for the supply chain (not just expedites)
- Identify opportunities to improve efficiency and enhance customer satisfaction and appreciations
- Perform other duties assigned and unassigned that are required by the needs of the business;
- Provide sales lead information to appropriate sales representative and follow-up as appropriate; - New responsibility
- After assisting the customers’ initial need, probe for additional sales opportunities and refer to other sales representatives, as may be appropriate; New responsibility
- Support quality and warranty process as needed;
- Guide customer to higher revenue and margin products, as appropriate;
- Participate in on-going product, process, and business skills training;
- Develop and maintain constructive and cooperative working relationships with customers, prospects, colleagues and supervisors and maintain them over time;
- Work with sales to develop and participate in training meetings;
- Support and participate in overall business development activities of company;
- Develop, update and improve communication methods and tools.

任职要求：
-Bachelor degree .
-Individual must be detail oriented person who can multi-task and is and able to understand technical information as well as product specifications.
-Excellent interpersonal and follow-up skills required.
-Position includes handling and follow-through of customer service issues, estimating and sales.
-At least 3 years of customer service and sales experience required.

公司简介：
    美国康普公司在设计、生产“最后一英里”通讯网络所需解决方案产品方面具有世界领先地位，已成为世界***的通讯系列产品制造商。康普在中国成功运行超过20年，在苏州拥有2个制造基地：康普通讯技术（中国）有限公司及康普科技（苏州）有限公司。康普通讯技术（中国）有限公司于1997年11月成立，位于苏州工业园区苏虹西路68号，占地面积 6.4万平方米，现有员工超过3,500人，主要生产射频同轴电缆、泄漏电缆、基站天线、接头、电缆组件、滤波器等；康普科技（苏州）有限公司于2004年成立，位于苏州工业园区出口加工区B区启明路77号,占地面积5.5万平方米, 现有员工近1000人，主要生产宽带同轴电缆、网络对绞线缆、铜及光纤连接器等。除生产运营团队外，苏州工厂还设有康普集团***规模的研发中心，为全球客户提供前沿的设计服务，同时拥有客户服务，技术服务中心，为客户提供专业的售前售后服务。
    康普集团坚信人才是企业的中流砥柱，我们为员工提供具有竞争力的薪酬福利待遇，推行完善的人才培养机制，为每一位员工提供发展的舞台。我们真诚期待您的加入，对每位应聘者我们均提供公平公正的应聘机会！
 
单位网址：************************/
公司招聘网址：**************************/
 
备注：
    1.应聘作业员可于周一至周五下午1：30直接至通讯技术公司西门面试。
    2.如您有意应聘康普提供的任何职位，请将个人简历（中英文）投至chinahr@commscope.com，或直接登录康普公司招聘网址**************************/建立个人账户，应聘相应岗位，成为我们长期的储备人才。
     3.面试请携带身份证、毕业证、学位证（本科及以上）及其他能证明能力和技能的证件。
     4.乘车路线：
       苏虹路工厂：
       乘坐6路,109路,110路,148路,208路,238路,261路公交车在康普通讯技术站（星港街与苏虹西路交叉东200米）下；
       乘坐4路，108路，158路，814路可到湖畔花园下步行至公司10分钟可到；
       乘坐2路，28路，47路，100路，106路，120路，156路，215路，219路，812路可到沁苑小区下步行至公司15分钟可到。
        出口加工区B区工厂：
        乘坐158路，19路，129路，215路，208路 公交车在园区综合保税区东区 站 下车，往海关里面走约1000米左右，右手边第二家公司。
      5.公司提醒：本公司招聘不收取任何中介费用。请通过中介渠道的应聘者提高警惕，以免受骗。
 
联系方式：
     地址：苏州工业园区 苏虹西路68号/出口加工区B区启明路77号
     邮编：215021
     传真：67360510
     Email：chinahr@commscope.com