南京招聘

PURPOSE
Under general supervision, provide remote third-tier Information Technology (IT) support to end-users, to restore service and/or identify and correct core problem

RESPONSIBILITIES
? Recreate user problems to resolve operating difficulties and recommend system modifications to reduce user problems
? Responsible for meeting specified service level standards.
? Escalate more complex problems to appropriate level of management and provide information on problems that are
severe in nature or that are exceeding target dates.
? Delegate IT support tasks, provide training and advice to more junior team members.
? Develop and maintain technical support documentation and training materials and assist in the development of standard operating procedures.
? Adhere to established IT policies, procedures and standards and ensure conformance with information systems, goals
and procedures
? Participate on global and regional project teams.
? Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and client applications.
Maintain a working knowledge of Service Desk and IT Operations procedures related to client services.
? Perform other duties as required.
All responsibilities are essential job functions unless noted as nonessential (N).

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
? Working knowledge of Microsoft server, workstation and networking technologies.
? Working knowledge of industry standards with regards to system and network administration.
? Possess excellent verbal and written communication skills.
? Ability to establish and maintain effective working relationships with coworkers, managers and clients.
? Project management exposure.

MINIMUM REQUIRED EDUCATION AND EXPERIENCE
? Bachelor’s Degree in Computer Science or related field; with 3 years experience of PC software (Microsoft operating
systems and applications suites, email systems, etc.) within a network environment or equivalent combination of
education, training and experience

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