南京招聘

2. 职位描述：
1. 负责Lazada跨境业务服务外包团队的远程管理工作，包括国内和菲律宾的外包团队，涉及日常的沟通协调、人力调配、业务考核、质量管控、知识同步及培训、紧急预案支持等；
2. 协助Lazada跨境业务商家服务问题的升级处理，通过协同内部及外部多个部门的合作，推动问题解决方案落地以提升卖家服务效率和质量；
3. 协调和支持各业务团队内部以及外部的外包人力资源请求，平衡复杂的业务需求情况与人员成本的控制；
4. 与各国卖家服务外包团队保持紧密沟通合作，通过互相借鉴和经验分享实践来不断提升跨境业务服务外包团队的整体能力。
5. 通过跨部门合作，协调行业、集团总部、产品、技术、平台治理及风控、数据等相关团队资源，拿到可衡量的业务结果。

2. Job description:
1. Responsible for Lazada cross-border BPO management for both teams in mainland China and Philippine, including daily communication and coordination, resource allocation, performance management, quality control, knowledge transfer and training, emergency support, etc.
2. Assist to handle Lazada cross-border seller service escalation, by cooperating with internal and external teams to drive problem solving solution and improve seller service efficiency and quality.
3. Collaboration with BPO management teams from local CCO in each country, studying each other and taking good experience into practice to improve the overall capability of cross-border BPO teams.
4. Leverage the BPO resource request from Commercial teams due to internal or external reasons, by balancing business requirement situation and BPO manpower cost control.
5. Coordinate commercial, regional, product, tech, platform governance and business risk, and data team resources through cross-department cooperation to obtain measurable business results.

3. 职位要求：
1. 3年以上客服中心工作从业经验，拥有客服中心质检和培训经验，具备服务外包管理经验或跨境电商卖家服务相关领域工作经验优先；
2. 英语需具备无障碍沟通能力，能作为工作语言；
3. 很强的业务推动力和跨团队、跨职能的沟通协调能力；执行力出色，具备创新力和学习力；具备项目统筹和管理经验；
4. 能适应快速的工作节奏以及高强度的加班，抗压能力强；
5. 能接受经常性国内外出差。

3. Job requirements:
1. More than 3 years of working experience in Contact Center with QA or training experience, with working experience in BPO company or cross-border e-commerce seller service field is preferable.
2. Fluent English communication skill and can be working language.
3. Strong business driving force and cross-team and cross-functional communication and coordination ability. Excellent execution, innovation and learning ability. Experience in project coordination and management.
4. Able to adapt the quick working style and high intensive overtime working, with strong anti-pressure ability.
5. Accept frequent domestic and international business trip.

阿里巴巴集团的使命是让天下没有难做的生意。

我们旨在赋能企业改变营销、销售和经营的方式。我们为商家、品牌及其他企业提供基本的互联网基础设施以及营销平台，让其可借助互联网的力量与用户和客户互动。我们的业务包括核心电商、云计算、数字媒体和娱乐以及创新项目和其他业务。我们并通过子公司菜鸟网络及所投资的关联公司口碑，参与物流和本地服务行业，同时与蚂蚁金融服务集团有战略合作，该金融服务集团主要通过中国领先的第三方网上支付平台支付宝运营。

我们的愿景
我们旨在构建未来的商务生态系统。我们的愿景是让客户相会、工作和生活在阿里巴巴，并持续发展最少102年。