南京招聘

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Job Description IT Service Mgmt. Professional - InfrastructurePosition OverviewEnsures contracted services (e.g. Change Mgmnt, Problem Mgmnt) within a specific area of responsibility (e.g. per service element, service group, in a specific region) on a day-to-day basis. Guards the implementation of services aligned with the agreed contracts, according to agreed volumes and standards and assures that contractual obligations are met. Contributes and drives Continuous Service Improvement and Service Transitions and acts as service related infrastructure expert wherever requiredMain objectives are: § Ensures service quality (e.g. incident-, problem-, performance-, capacity- or escalation management) § Point of contact for the respective service or process§ Continuous service improvements§ Provisioning of technical service expertise§ Contributes in PoC -, service transitions- and service development activities and projectsTasks: Performs a broad range of service management operations (including service element management, service catalog maintenance, service management framework application and possible escalations) to ensure that given IT service or solution resources are available to the business. * Identifies IT service or solution related business goals, objectives and needs of the business environment. * Implements process standards and policies and is responsible for their consistent execution. * Oversees IT service or solution related performance and delivery indicators. * May optimize IT service management frameworks for multi-vendor environments. * Contributes and supports planning, budgeting, design and alignment of service management processes and IT solutions landscapes. * Advices business accountable management of the unit, in all IT Service & Solution Management related issues. * Supports customization and the specification of service elements throughout the entire service lifecycle. * Contributes to the maintenance of all service catalog items and the provisioning of an integrated catalog of infrastructure services. * Implements programs and procedures for safeguarding data/information security and safety. * May coordinate relevant unit and integration tests, and communicates with vendors and service providers. * Manages complex infrastructure solution/service installations or updates. * Supports or manages change-release processes and implementation of IT security guidelines. * Identifies IT service or solution problems and seeks resolutions without impact to end user. * May perform 2nd-level user help desk activities, individual coaching and trainings. * May contribute to the management of issues through escalation process * May contribute to the implementation of knowledge management standards by gathering, analyzing, sorting and sharing relevant information. * Keeps abreast of developments in industry regarding IT Technology & Service and Solution Management * Typically reports to an IT Manager or Team Leader.Required Skills, Knowledge and Experience:• > 3 years of service Management experience.• Working knowledge and Experience in Service Management.• Knowledge in IT Infrastructure and Applications• Strong presentation and communication skills• Excellent problem solving and critical thinking skills• Ability to demonstrate commitment to develop, drive, and manage services in a fast paced environment.• Excellent written and verbal communications skills, having a medium-high English Language Domain/Fluency (Speaking, Reading & Writing), solid ability to present complex issues to multi-level audiences of Stakeholders. Good verbal knowledge of Spanish and/or PortugueseKey Leadership Capabilities: • Business Results, Strategic Innovative Orientation, Change Management, Collaboration and Influence.Domain/Fluency (Speaking, Reading & Writing), solid ability to present complex issues to multi-level audiences of Stakeholders.Key Leadership Capabilities: • Business Results, Strategic Innovative Orientation, Change Management, Collaboration and Influence.

西门子股份公司是全球领先的技术企业，170 余年来不断致力于卓越的工程技术、创新、品质、可靠性和国际化发展。公司业务遍及全球，专注于电气化、自动化和数字化领域。 作为***的高效能源和资源节约型技术企业之一，西门子在高效发电和输电解决方案、基 础设施解决方案、工业自动化、驱动和软件解决方案等领域占据领先地位。依托公开上市 的子公司西门子医疗股份公司，西门子也是计算机断层扫描和磁共振成像系统等医疗成像 设备，以及实验室诊断和临床IT 领域领先的技术领导者。

西门子***在中国开展经营活动可以追溯到1872 年，当时西门子向中国提供了***台指针式电报机，并在19 世纪末交付了中国***台蒸汽发电机以及***辆有轨电车。1985 年，西门子与中国政府签署了全面合作备忘录，成为***家与中国进行深入合作的外国企业。140 余年来，西门子以创新的技术、卓越的解决方案和产品坚持不懈地为中国的发展提供全面支持，并以出众的品质和令人信赖的可靠性、领先的技术成就以及不懈的创新追求，在业界独树一帜。

西门子见证了中国改革开放带来的巨大变化，同时也为中国的改革发展做出了重要贡献。2018 财年（2017 年10 月1 日至2018 年9 月30 日），西门子在中国的总营收达到81亿欧元。西门子在中国拥有超过33000 名员工，中国已成为西门子第二大海外市场。