南京招聘

The Data Analytics Program Manager will work in teams addressing statistical, machine learning and data understanding problems in digital business and customer experience for APAC. In this role, this person will ensure proper definition of data needs, evaluation of data quality, additionally will work on core data aggregation, validation and algorithms development. Furthermore, this person is responsibility for optimizing current data process flow, creating reusable data processing module for frequent usage and process, and improve data process efficiency and stability.

Education/Experience

1. 3+ years of experience as a business analyst or data scientist (Fresh graduate is eligible)
2. Bachelor’s and above degree, majored in Computer Science, Mathematics, Statistics, from top level school
3. Experience in the statistics tools (MATLAB; Minitab) and programming skills in Python is preferred
4. Experience on NPS and customer satisfaction survey is preferred
5. Strong rational ability, communication, inter-personal, and presentation skills.

Skills and Competencies

1. Excellent numerical and data driven thinking
2. A positive attitude and an ability to collaborate well with others
3. With interest in business operation and insights delivery
4. A knack for solving problems, analyzing complex processes, and thinking of creative solutions
5. Meticulous attention to detail, with an aptitude for working quickly and accurately
6. Self-manage delivery of analytical projects.
7. Business fluency in English

Major Job Duties and Responsibilities:

Collaborated with global customer advocacy team and manage the customer advocacy deployment in APAC.

o Manage the NPS process and analyze the result

o Help the business team to setup the initiatives plan

o Define the metric and data source for each APAC business

o Clean up the data for measurement based on different business situation (what should be counted in which not)

o Optimize the calculation formula and result to ensure the result is comparable in the region and global

o Coordinate the metrics review cadence with business team

o Generate and manage customer advocacy reports for function teams, BoCA and APLT review

Provide statistics analysis on the Ecommerce data and advisory to business growth and model transformation

o Study in the Ecommerce data base to access the manageable customer base: Awareness; Interest; Purchasing; Loyalty.

o Understand the correlation between the online activities with traffic and transition rate.

o Provide the Market intelligence of the Ecommerce for each APAC business

Evaluating customer listening processes, monitoring the utilization of the customer listening tools and channels.

Conduct statistics analysis on the customer feedback and behavior to provide advisory on the customer experience improvement.

Coordinate the continuously improvement on the customer interactive tools

Work as the interface between business team and IT team on the BI&A deployment in APAC

o Understand the business requirement identify related data required

o Find the suitable data source from internal systems (e.g. CRM; ERP…)

o Design the display report in the BI system

o Monitor the BI report usage in region

o Coordinate the continuous improvement of the BI report with IT

About Allegion
Allegion (NYSE: ALLE) is a global pioneer in safety and security, with leading brands like CISA, Interflex, LCN, Schlage and Von
Duprin . Focusing on security around the door and adjacent areas, Allegion produces a range of solutions for homes, businesses,
schools and other institutions. Allegion is a $2 billion company, with products sold in almost 130 countries.


关于安朗杰
安朗杰（纽交所代码：ALLE）引领全球安防，拥有以下战略品牌： CISA, Interflex, LCN, Schlage和 Von Duprin 。安朗杰关注门
控相关的安全防护，致力于为家庭居所、商业楼宇、学校及其它公共场所提供整体解决方案。安朗杰年销售收入达20亿美元，产品远销
130多个国家和地区。
更多详情浏览安朗杰中国官方网站。