南京招聘

Job Title: Customer Care Specialist

Report to: Customer Care Lead

Location: Shanghai

The Challenge:

1. Coordinate customers, sales team, credit control team and production sites to provide professional support on order & customer inquiry fulfilment and complaints handling and payment settlement, ensure OTC (Order to Cash) process are carried out smoothly and effectively with a high service level for external & internal customers.
2. Need cross function communications through whole business process, e.g. sales and marketing team, production sites, quality control department, warehouse, planning, distribution team and shared service team like sourcing, finance.
3. Must have knowledge of large diversity of products and awareness of customer service.
4. Understand and update SAP knowledge is necessary to support business expansion with DNP and new projects of other business units.
5. Need continuous learning of order processing related concept following professional skills trends and updated knowledge of work, delivering professional service to the customers.

The Position:

Process customer order & scheduling

• Manage/handle sales order in-take through manual input or digitization channels.
• Arrange production scheduling plan according to business requests
• Coordinate the sales team and production sites for a smooth and effective order process and delivery

Manage information

• Maintain the order information in ERP system

Support Credit Management

• Check and monitor credit limits in close collaboration with the account manager and Finance.
• Track the finance settlement on customer orders

Support Sales Team to make sure Customer Master Data accuracy

Handle complaint

• Handle customer complaints on responsible product lines, maintain CCR (Customer Complaint Report) system according to global requirements

Manage customer relationship

• Focus and understand the real requirement/expectation of external customer and fulfill them following the company compliance.
• Remain good relationships with external customers
• Achieve high quality service level following ISO & GMP standards

Contribute to Project

• Support project team to provide operation process/procedure information etc.
• Support project implementation

SHE Responsibilities

• Ensure individual compliance with DSM SHE requirements including attending SHE trainings, reporting incidents, managing changes and improvements etc. and apply them to daily work

Other tasks arranged by line manager

The Ideal:

1. University graduate, or equivalent experience in related field.
2. At least 2 or more years of experience with multi-national enterprises in order management, demand management, supply chain management or logistics management.
3. Knowledge of SAP sales & operations planning preferred.
4. Good English both oral and written (CET 6 or the equivalent).

公司简介（中）：
帝斯曼在中国

荷兰皇家帝斯曼集团是一家以目标为导向，在全球范围内活跃于营养、健康和绿色生活的全球科学公司。帝斯曼不断推动经济繁荣、环境改善和社会进步，为所有利益相关方创造可持续的价值。帝斯曼为包括人类营养、动物营养、个人护理与香原料、医疗设备、绿色产品与应用以及新型移动性与连接性领域提供创新业务解决方案。帝斯曼及其关联公司约 23,000 名员工创造了约 100 亿欧元的年度净销售额。公司已在泛欧阿姆斯特丹交易所上市 (Euronext Amsterdam)。

帝斯曼早在1963年开始对华贸易，十几年前开始在华投资。帝斯曼中国地区总部和研发中心位于上海，目前在中国拥有共14个生产场地， 员工约3,000名。帝斯曼在中国业务正稳步增长，2009年在中国销售额约12亿美元。同时，帝斯曼也正一如既往地全方位融入中国的可持续发展事业。

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Bright Science. Brighter Living.
Royal DSM is a purpose-led global science-based company in Nutrition, Health and Sustainable Living. DSM is driving economic prosperity, environmental progress and social advances to create sustainable value for all stakeholders. DSM delivers innovative business solutions for human nutrition, animal nutrition, personal care and aroma, medical devices, green products and applications, and new mobility and connectivity. DSM and its associated companies deliver annual net sales of about 10 billion with approximately 23,000 employees. The company is listed on Euronext Amsterdam.
DSM began trading with China in 1963 and established its first China sales office and first manufacturing facility in early 1990s. End markets include human and animal nutrition and health, personal care, pharmaceuticals, automotive, coatings and paint, electrics and electronics, life protection and housing. The company currently has 40 affiliates in China including 26 manufacturing sites and employs about 3,500 people. DSM China regional headquarters and China Science and Technology Center are located in Shanghai.
DSM’s business is growing healthily and steadily in China with revenue of USD1.7 billion in 2012. In line with DSM’s global vision, we advocate sustainability via the partnering with a high growth economy while internally we embrace diversity and localization of management to empower local talent. We strive to be an Employer of Choice and take pride in attracting, developing and retaining talent by enhancing a forward thinking working environment with a high-performance culture encouraging collaborative action.
Are you ready for a Bright and Positive journey with us? Please visit our website and check out the career opportunities with DSM China.