南京招聘

Synopsis:

概述：

  The Online Specialist  is responsible to provide service for parents who take online classes, help the  implementation of EF blended learning solution, communication among teachers,  parents and students through online platform, collaborate with center service  team, and driving customer retention, referral and recommendation。

在线班主任作为混合教学的重要环节，为参加线上课程的家长提供服务，同时作为线上线下教学和服务团队的桥梁，做好内外部的沟通和协调工作，并按照标准服务规范操作。为了家长的最终满意度和续费率负责。

You will:  

你的职责：

• Manage the customer experience for students and their parents across China during the initial period of online operations, offer seemliness blended service.

    保障家长和学员的在线产品用户体验，以及和线下产品的无缝衔接。

• Follow blended learning service process and standard operation procedure.

    执行混合教学服务流程，按照线上班主任团队管理和考核要求提供专业的客户服务

• Familiar with online education industry, give training and sharing among K&T centers regarding industry knowledge, blended learning concept and detail service standard.                                                                               熟悉行业中线上产品和在线教育理念，在各地校区分享行业知识，并结合公司产品思路，贯彻混合教学的理念，落地服务细则。
• Take part in monthly sharing sessions to implement best working practices in the team

    周期性参加组织团队培训，分享案例处理方案和流程改进。

• Responsible to submit regular operation reports and data analysis to manager.

    与老师，家长以及学员保持密切的沟通，追踪教学质量，保障教学结果，与所有的家长保持良好的关系。

• Builds up positive atmosphere for the team’s development, Drive online student NPS, retention and referral.

    积极参与团队文化建设，达成续费，推荐以及客户满意度的指标。

关于英孚教育
英孚教育成立于1965年，是一家全球教育培训公司，以“教育，让世界无界”为企业使命。英孚在全球各地有诸多学校和办事处，并拥有优质在线英语学习基地Englishlive。英孚主要致力于语言培训、出国留学游学、学位课程和文化交流等项目。英孚还发布了全球英语熟练度报告,该报告打破了地域限制，在全球范围内测试了不同国家成人的英语能力。
 
About EF Education First
Established in 1965 with a mission to open the world through education, EF Education First (EF) is an international education company which focuses on language, academics, and cultural experience. EF has hundreds of schools and offices worldwide and online English learning platform English Live . With long term commitment in China, EF has been selected as the official supplier of language training services for Beijing 2008 Olympics. Since 1988, EF has provided service to Olympic Games for six times, including the PyeongChang 2018 Winter Olympics and the upcoming Tokyo 2020 Olympics. Each year, EF publishes the English Proficiency Index measuring the English ability of adults in countries across the world.