南京招聘

学习进度主任 Student Progress Manager (EF成人英语培训中心)

The role：

Responsible for creating a welcoming center atmosphere for customers, assisting customers to successfully reach their learning objectives and ensuring customer satisfaction.

维护学校温馨快乐的学习氛围，为学员制定学习计划，引导和帮助学员适应有效的学习方法并达到他们的目标；保持与顾客的良好沟通与联系，维护学员满意度。

You will:

1. Create pleasant physical environment and excellent English learning atmosphere. Ensure English is the major language in center.

营造舒适的中心学习环境和良好的英语氛围。确保英语作为中心内主要沟通语言。

2. Responsible for student's satisfaction and service coverage, e.g.: set up student’s personal study plan and follow up with student on an on-going basis through multiple communication channels, handle exceptional case.

负责中心学员满意度及学员跟进覆盖率，例如：制定学员个人学习计划，并能积极地跟进学员，处理学员投诉。

3. Improve customer’s experience by delivering relevant service programs targeted at different customer segmentation to satisfy their service needs.

针对不同类型的学员需求，提供相关的服务项目，从而提升学员的整体体验

4. Collaborate with Course Consultants to drive internal revenue, including course renewals, upgrade and referral

配合中心课程销售顾问促进中心内部收入的良性增长，包括课程续约、升级和推荐

5. Support center operations, including reception and other relevant customer services.

协助中心运营，包括学员接待和其他相关客户服务工作。

如果

1. 你不愿意墨守成规，循规蹈矩

2. 你希望在广阔的平台找到很多的机会可以提高自己的能力

3. 你享受多元文化的工作环境

4. 你阳光开朗，希望在工作中结交各行各业的朋友

5. 你热情善良，为人诚信，愿意帮助他人更好的学习英语

6. 你具备良好的沟通能力，英语口语流利

7. 能够适应灵活的作息时间

关于英孚教育
英孚教育成立于1965年，是一家全球教育培训公司，以“教育，让世界无界”为企业使命。英孚在全球各地有诸多学校和办事处，并拥有优质在线英语学习基地Englishlive。英孚主要致力于语言培训、出国留学游学、学位课程和文化交流等项目。英孚还发布了全球英语熟练度报告,该报告打破了地域限制，在全球范围内测试了不同国家成人的英语能力。
 
About EF Education First
Established in 1965 with a mission to open the world through education, EF Education First (EF) is an international education company which focuses on language, academics, and cultural experience. EF has hundreds of schools and offices worldwide and online English learning platform English Live . With long term commitment in China, EF has been selected as the official supplier of language training services for Beijing 2008 Olympics. Since 1988, EF has provided service to Olympic Games for six times, including the PyeongChang 2018 Winter Olympics and the upcoming Tokyo 2020 Olympics. Each year, EF publishes the English Proficiency Index measuring the English ability of adults in countries across the world.