Technical Support Engineer--- Software
埃地沃兹贸易(上海)有限公司
- 公司规模:500-1000人
- 公司性质:外资(欧美)
- 公司行业:电子技术/半导体/集成电路
职位信息
- 发布日期:2019-11-20
- 工作地点:上海
- 招聘人数:1人
- 工作经验:5-7年经验
- 学历要求:本科
- 职位月薪:1.5-2万/月
- 职位类别:其他
职位描述
Main Responsibilities:
-To perform in-depth troubleshooting/diagnostics/investigations of in-house developed software packages as deployed on customer sites
-To share technical product feedback and lesson learnt within regional customer support teams and coordinated by product company
-Troubleshoot machine to machine communications issues on customer Ethernet networks.
-Advise on and support internal (development environment) and customer (production) server virtualisation environments
-To specify, install and configure computer hardware and software
-To collaborate with Product Company peers to define and execute software test lifecycles, writing test cases and executing test plans, especially in the delivery of customer acceptance of new features and installations
-To collaborate with peers in other locations to develop and run internal and external product training courses, including masterclass workshops, for in house developed software packages
-To collaborate with technical authors to deliver technical content for software product manuals
-To provide customer facing technical pre-sales support, post-sales technical support and masterclass workshops, involving international travel.
-To maintain accurate records of issues from inception to completion using global issue management systems
Skills / Knowledge / Experience:
-In depth experience of installation, deployment and management of Microsoft Windows 2012/2016 Operating Systems (minimum of 2 years)
-In depth knowledge of specifying, deployment, configuration and management of virtual server environments from host and VM perspective (Hyper-V and/or ESXi/VMWare). (minimum of 2 years)
-Good knowledge of Microsoft Internet Information Services and web site deployment/management (http, SSL, troubleshooting, etc) (minimum of 2 years)
-Good knowledge of Ethernet networking (minimum of 4 years)
-Good knowledge of MS SQL Server e.g. T-SQL, DBA (minimum of 2 years)
-Advantageous to have knowledge of Linux OS deployment, configuration and management.
-Advantageous to have knowledge/experience of software development in .NET related technologies e.g
职能类别:其他
公司介绍
半导体及平板显示器
作为半导体和平板显示器(FPD)行业的真空和尾气处理设备全球领导厂商,EDWARDS能够提供全范围的增值解决方案,实现正常运行时间***化并降低总体成本。EDWARDS在半导体和FPD市场拥有首屈一指的应用技术,并且建立了包括现场支持、网络服务中心和再制造设施的全球服务网络。
太阳能及LED
EDWARDS是***能够为全球范围太阳能电池制造商提供广泛的真空和尾气处理设备系列的制造商,其设备用于太阳能电池和LED制造的多个工艺阶段。EDWARDS公司的工艺和专有技术涵盖晶体和薄膜光伏(PV)太阳能行业,并且致力于服务太阳能行业,投资开发环保技术,降低EDWARDS客户的每瓦发电成本。
科学
EDWARDS拥有数十年与主流分析仪器制造商合作的经验,这确保公司清楚了解研究过程和真空技术的作用。EDWARDS的高质量真空泵和控制器使用先进的真空技术,具有更高的性能和出色的可靠性,可为科学领域提供清洁的真空环境。
环保
EDWARDS作为环保干泵真空系统的先驱企业,帮助半导体、LED、太阳能、FPD、化学、制药、冶金和生物燃料等多个行业减少污染、降低能源消耗和削减运行成本。Edwards的设备适用于需要使用功能强大的清洁真空解决方案以减少环境影响,并降低大型设备投资和运行成本的所有应用。
联系方式
- Email:linda.a.zhang@edwardsvacuum.com
- 公司地址:上海市外高桥保税区富特北路23号 (邮编:200120)