南京招聘

KEY RESPONSIBILITIES

The Senior Technical Support Specialist (K&T Online) is responsible for offering in-depth technical support and trouble shooting for teachers and students enrolled in EF Kids & Teens online learning programs. This is a second-line supporting role with key responsibilities being:

 

·         Manage the customer experience for students and their parents across China during the initial period of Kids & Teens online operations.

·         Work as a second layer support member to provide in-depth platform troubleshooting to students, parents and teachers experiencing issues with the online classroom

·         Support live session tech support both from students side and teacher side.

·         Align with managers and teammates with additional feedback involving customer experience 

·         Lead monthly sharing sessions to implement best working practices for technical trouble shooting.

·         Provide in-depth analysis of operational data in order to identify: trends, forecasting, potential issues and any other areas to follow up on

 

REQUIREMENTS

 

·        2+ years working in tech support customer service.

·        2+ years working in kids education industry

·        Customer experience oriented. 

·        Excellent written, verbal, communication, data analysis and presentation skills.

·        Technology-minded.

·        Punctual, self-organized, reliable and direct reports in meeting deadlines.

·        Available to work some Weekends and Evenings as part of a regular 40 hour work week 

·        Able to work under pressure and resolve issues or conflicts.

关于英孚教育
英孚教育成立于1965年，是一家全球教育培训公司，以“教育，让世界无界”为企业使命。英孚在全球各地有诸多学校和办事处，并拥有优质在线英语学习基地Englishlive。英孚主要致力于语言培训、出国留学游学、学位课程和文化交流等项目。英孚还发布了全球英语熟练度报告,该报告打破了地域限制，在全球范围内测试了不同国家成人的英语能力。
 
About EF Education First
Established in 1965 with a mission to open the world through education, EF Education First (EF) is an international education company which focuses on language, academics, and cultural experience. EF has hundreds of schools and offices worldwide and online English learning platform English Live . With long term commitment in China, EF has been selected as the official supplier of language training services for Beijing 2008 Olympics. Since 1988, EF has provided service to Olympic Games for six times, including the PyeongChang 2018 Winter Olympics and the upcoming Tokyo 2020 Olympics. Each year, EF publishes the English Proficiency Index measuring the English ability of adults in countries across the world.