南京招聘

SUMMARY: (A general description of the major duties of job incumbents)

• To manage assigned and selected key accounts.

协助管理分配和指定的大客户；

• To coordinate day-to-day activities between M+R operations and selected agents, especially for selected key accounts.

协调处理公司操作和指定代理间的日常业务，尤其是一些指定的大客户；

• Support all KAM related activities in APAC.

为所有在亚太地区（环太平洋地区）的大客户的相关业务提供支持。

PRIMARY RESPONSIBILITIES:

• Daily key account management for selected accounts as determined by the Key Account Manager.

对大客户经理决定的/选择的客户进行日常管理；

• Oversight and assistance in daily operational activities to ensure superior operational consistency for assigned key accounts and selected agent partners.

对分配的大客户和指定的代理的日常操作提供监督和帮助以确保主管运作的一致性；

• Collection and compilation of local charges and rates for tenders, as well as compilation of other RFI related requests.

为招标/竞标收集/编辑当地费用和运费，同时协助其他和竞标有关的信息收集/编辑；

• Provide accurate KPI report and daily report periodically as required by the allocated key account customers.

根据分配的大客户的要求，提供准确的关键绩效指标和定期的/周期性的日报表；

• Develop customer-specific SOP documents for both internal and external processes and to maintain the SOP documents by incorporating new and / or changed instructions.

开发/指定特定客户的标准作业流程以供内部和外部使用，并通过合并新规则和/或改变结构来维护标准作业流程的文档；

• Train and ensure compliance of the SOP and requirements by the relevant POL offices.

进行培训并确保相关起运港操作同事理解和执行标准作业流程的要求；

• Ensure timely, clear and accurate communication with the allocated key account customers.

确保和指定大客户客人的准时，清晰和准确的沟通；

• Keep close contact and relationship with key suppliers of the accounts.

和大客户的供应商保持紧密的联系和关系；

• Monitor data integrity for key accounts in our IT platform.
  

监督大客户资料在IT系统/平台中的完整性；

• Provide appropriate guidance and advice to Coordinator on day to day work.

在日常工作中给予协调员适当的指导以及建议；

• Other tasks as determined by the Key Account Manager.

协助完成大客户经理指定的其他工作 。

ADDITIONAL RESPONSIBILITIES:

Any other responsibilities as and when required by superior that are reasonably within the capabilities of the person and are aimed at achieving the company’s objectives and goals.

• Use market and cultural knowledge to ensure smooth relations between Asia and Overseas agent partners.

利用市场和文化知识确保亚洲和国外代理伙伴间的良好关系;

• Analyze the specific requirements of potential as well as existing customers in order to propose and execute pragmatic customized solutions to address their specific needs.

分析现有客户和潜在客户的特定要求以便提出建议和执行切实的客制化的解决方案来处理他们的特定需求。

KNOWLEDGE AND SKILL REQUIREMENTS:

• +5 years' experience in Freight Forwarding, preferably with experience in Key Account Management in multinational Forwarding or Logistics Companies.

五年以上货运代理从业经验，在国际货运代理或者物流企业中具有大客户管理从业经验者优先；

• Extensive knowledge of forwarding and logistics activities throughout all levels of the processes.

对货运代理和物流行业各个环节的操作有广泛的认知和常识；

• Logistics related work experience in North America/ Europe/ Asia.

在北美/欧洲/亚洲方面有和物流相关的工作经验；

• Excellent communication and presentation skills.

优秀的沟通和表达技能；

• Ability to work independently using initiative and also to work as a team player.

有主观能动性，并善于团队合作；

• Strong desire and ability to provide suggestions how to improve processes and increase the overall customer service experience to our accounts/agent partners.

对于如何改进现有客户/代理伙伴的操作流程和增进/优化整体客户服务体验，有愿望和能力来提供建议；

• Excellent command in English both written and spoken, Chinese ( Mandarin) considered a strong plus.

优秀的英语书写和口语沟通会为佳；

• Solid knowledge on all Microsoft office products especially Outlook, Word, Excel and PowerPoint.

对微软办公软件有坚实的基础，特别是OUTLOOK, WORK, EXCEL和POWERPOINT 。

    M+R Spedag Group是一家创立于1952年的 瑞士国际物流集团，总部位于瑞士的巴塞尔，全球员工近两千余人，拥有遍布全球的服务网络，在二十多个国家和地区设有七十多个分公司和办事处。M+R Forwarding (China) Ltd. 华隆瑞锋国际货运（上海）有限公司是M+R Spedag Group在中国大陆的总部，从事国际货运代理和物流服务。同时，在大连、北京、天津、青岛、南京、重庆、宁波、厦门、武汉分别设有自己的分支机构，并于2002年获得交通部的无船承运人资格和商务部的一级货运代理资质。公司肩负着M+R Spedag Group 物流贯通全球的使命，致力于为客户提供专业的物流解决方案和服务。
公司的愿景
正如所有愿景一样，我们的使命宣言反映了对美好未来的向往。实现这些远大目标是我们的动力，同时也为物流行业注入活力、生机和能量——使之日新月异：
-客户对我们的服务充满热情，将我们视为平等的合作伙伴。
-我们的员工是能干忠诚的企业伙伴。
-由于我们的努力和一流的IT，流程正不断改进和提升。
-我们公司的价值不断提升，成为我们独立运营和健康发展的基础。
-我们的目标是始终采用对环境和社会负责的方式实现盈利。

M+R Spedag Group is a leading independent Swiss logistics provider. The group employs over 2,000 people, operates with 70 own branches in 20 countries and boosts a worldwide network of partner agencies. With over 25 years of experience in Asia, M+R offers tailor made supply chain solutions that integrate global sea and air freight, project logistics, warehousing and overland transportation. Our solutions are powered by state-of-the-art IT and an experienced team of logistics professionals.
Vision
Like every vision, our mission statement reflects an ideal vision of the future. To dependably achieve these ambitious goals is what drives us and fills the spectrum of logistics with dynamism, life and energy – every day anew:
-Our customers are enthusiastic about our services and treat us as equal partners.
-Our employees are competent, loyal co-entrepreneurs.
-Our processes are constantly improving and developing, thanks to our commitment and the use of state-of-the-art IT.
-Our company value is continuously increasing and thus forms the basis for our independence and healthy growth.
-Our goal is to ensure that we always achieve our economic success in an environmentally and socially responsible manner.

公司为员工提供的福利：
+五险一金、年底双薪、绩效奖金
+多于法定的年休假、带薪病假
+年度体检、商业保险、子女医疗保险
+多样化的员工培训+内部员工转岗晋升机制
+员工团队活动、服务周年庆及奖励、员工生日祝贺