南京招聘

JOB DESCRIPTION

This team is responsible for the end to end delivery of all account servicers operations for the branch. The Account Service Unit involves working with customers and internal business partners to collate and issue customer documentation packages for account opening.

The core functions performed include: Customer interaction, documentation issuance, review and system setups.

• The role demands a high level of diligence, motivation and organizational skills. You will focus on timely and accurate delivery of all account opening functions, as well as delivering superior customer services and resolving customer issues to maintain customer satisfaction.
• Day to day management of the Asia Account Opening and Maintenance processing, including daily management of in-process, pended, and regional service related activities, ensuring the country account opening requirements are clearly defined to support ALL scenarios of account opening and maintenance requirements, and delivery of very high quality service to customers and internal partners.
• Responsibility for various types of project management in the account services space, and managing cross-functional relationships with all countries and the regional team in Asia.
• Determines new work procedures, analyses complex and variable issues with significant departmental impact.
• People Management
• Support the planning and hire of right set of people, train, guide, coach, develop and appraise and reward people based on meritocracy.
• Support the motivation of staffs through constant interaction with the team. Lead by example. Be a team player.
• Encourage cross functional training for staffs to enrich their skill base.
• Optimize manpower to achieve higher productivity levels.
• Identify and develop high performers for next level jobs/mid management positions.
• Client Engagement model
• Ensure team delivers as per Service Level Agreement. Timely and accurately
• Understand client requirements and implement them correctly.
• Understand new customer requirements and ensure adequate support to new customer requirements and initiatives.
• Monitor customer satisfaction and service level and drive process changes.
• Provide innovative solutions to clients.
• Risk and Control
• Ensure a strong and robust processing environment with effective controls.
• Establish risk management practice
• Maintain a strong culture of risk and controls in the team through various processes and check points.
• Identify means to reduce transaction defects (internal and external)
• Ensure regulatory requirements for account service being implemented & executed
• Develop performance matrices to track defects, productivity.
• Ensure clean Audit results.
• Project Management ,Planning & Delivery
• Efficiently and effectively manage new projects and ensure smooth cutover with minimized risks.
• Engage in project planning including cost management.
• Develop training content, training materials, trackers for the migration
• Support training for new staffs
• Develop Job description for hiring
• Ensure clean audit and satisfactory compliance inspection results

REQUIREMENTS

Qualifications Knowledge and Experience

• The ideal candidate should have a minimum of 7+ years banking operations experience which should include managing / interaction with a team
• Legal, Documentation or operations experience would have a strong advantage
• Strong analytical and problem solving skills, including strong MS office product suite experience
• Strong exposure to operations controls, defining, implementing, calibrating, and reporting on controls
• Degree holder, post graduate degree would be an added advantage
• Documentation and legal background would be an added advantage
• Working knowledge of operations processes in financial services
• Customer communication experience would be an added advantage

Skills and Competencies

• Good interpersonal communication skills. Able to communicate with internal and external business partners
• Fluent written and spoken Mandarin mandatory
• Strong verbal and written communication skills – English Language
• Strong Project management skill including financial cost management skill
• Strong execution skills in a multi-tasking mode
• Exposure to technology and handling of system, testing and rollouts
• Ability to achieve business objectives without compromising on controls and risk parameters established
• Ability to interact confidently with senior management and / or regulators
• Ability to coach and develop people, identifying and retaining talent
• Able to partner with businesses and other support functions at senior levels in setting strategy and priorities
• Able to strive under pressure and covert opportunity from risk
• Should be open to working staggered hour /shift / over weekend and on public holidays
• To ensure excellent rapport with internal stakeholders including peers and seniors and duly provide inputs to the team and ensure timely resolution of all issues, wherever there are business risks and the issues need to get addressed such cases should be raised to the senior’s forum for appropriate action and advice.

About Citi China
Citi first established an office in China in May 1902, in Shanghai. On 2nd April, 2007, Citibank (China) Co., Ltd. was officially launched as one of the first foreign banks locally incorporated in China. On 23rd April, 2007, Citibank (China) Co., Ltd. became one of the first foreign banks to offer RMB services to Chinese residents.
Citi currently has branches and sub-branches in Beijing, Shanghai, Guangzhou, Shenzhen, Tianjin, Chengdu, Chongqing, Hangzhou, Nanjing, Guiyang, Wuxi, Changsha and Dalian, operating and offering corporate banking business as well as consumer banking business.
关于花旗中国

花旗在中国的历史可追溯至一九零二年五月。2007年4月2日，作为首批成功转制本地法人银行的外资银行，花旗银行（中国）有限公司正式成立。2007年4月23日，花旗银行（中国）有限公司成为首批正式对中国境内公民开展人民币业务的外资银行之一。

目前，花旗银行（中国）分别在北京、上海、广州、深圳、天津、成都、重庆、杭州、南京、贵阳、无锡、长沙和大连设有分支行,开展企业银行业务和零售银行业务。

Our business is expanding rapidly and we are looking for highly qualified, ambitious individuals wishing to progress to the highest levels of their personal career development in Citibank.
We provide challenging and rewarding career opportunities with the vacancy:

The successful candidate will be provided with superior career development opportunities and a competitive remuneration package. If you are interested in being considered for the position please send your CV ( in English & Chinese) to us.
严正声明:
花旗银行（中国）有限公司（包括其任何分支机构，以下简称“花旗银行”）在招聘过程中不会向任何应聘者收取报名费、中介费或手续费等任何费用，亦从未授权任何代理机构或个人代表花旗银行收取该等费用；
应聘者如遇到冒用花旗银行发布的招聘信息，或对招聘信息有任何疑问，请通过查询花旗银行英文招聘网站**********************/careersection/2/jobsearch.ftl?lang=en或中文招聘网站**********************/careersection/2/jobsearch.ftl?lang=zh-CN 进行核对确认；花旗银行在此提醒各求职者在查阅招聘信息时注意辨别真伪，谨防上当受骗；对于非花旗银行发布招聘信息所导致的任何后果，花旗银行将不予承担任何责任；
对于未经花旗银行正式授权而以花旗银行的名义发布虚假招聘信息的任何机构及个人，花旗银行将保留追究其法律责任的权利。