南京招聘

Summary:

The qualified individual is responsible to act as the point of first contact to for patients, families and friends seeking Global Solution Services at the Jiahui hospital, including telemedicine or transfer of care to international locations.

This position will work effectively as service consultant to provide client with solutions that meets their need, and connect and facilitate a seamless Jiahui Health care experience together with Jiahui’s medical and administrative team.

The responsible individual will have a customer service or clinical background, have strong organizational and communication skills in both English and Chinese.

Essential Tasks:

1. Serve as the first point of contact to respond to external and internal inquiries from about Jiahui Global Solution Services (international consultation, telemedicine, and global concierge services);
2. Serve the customer by understanding their needs and recommending the appropriate services that best meet their needs, support patient and family understanding and decision making through clear and thoughtful guidance and direction on services and the process;
3. Communicate and coordinate with internal clinical and administrative team for case preparation, monitor and facilitate the patient journey in their Jiahui and International experience and provide communication points as needed, work with team to discuss cases and escalate concerns to the next level of responsibilities when indicated;
4. Collect clients' experience and satisfaction feedback, discuss with relevant dept. for product and service enhancement to improve satisfaction level and build client loyalty;
5. Maintain relationships with clients regularly, and introduce up & cross-sell opportunities where medical appropriate;
6. Develop sales kit and marketing material content, designing as per requirements and at same time work with marketing team to identify articles or marketing materials that can impact our customers;
7. Perform other duties as assigned;

Knowledge and skills:

1. Knowledge of each patient’s diagnosis and its treatment-related specifics;
2. Skillful in patient assessment and education;
3. Demonstrate maturity and professionalism when interacting with patient, co-workers and visitors in the practice setting;
4. Coordinate activities with client, Jiahui internal clinical and operational team to ensure patient receive services in a timely manner;
5. Understand products and patient flow process in the section of Global Solutions;
6. Lead or participate in quality improvement initiatives or projects

Required Qualifications and Experiences:

1. Minimal Bachelor degree, with major in medicine, nursing, public health, life science or other related area;
2. General medical knowledge of oncology treatment is required;
3. A minimum of 5 years experiences in a diversified environment with strong external relation building, 2+ years experiences in high-end health management organization is preferred, physician or nurse background is preferred;
4. Excellent communication ability with strong service consciousness, able to build trust and maintain long-term relation with patients, families and other high-end clients;
5. Independent, detail-oriented, able to handle multiple tasks and complete tasks on time, strong teamwork spirit;
6. Self-starter, goal-getter, problem solver, strong willingness to learn new things;
7. Strong work ethics and conduct him/herself in a professional manner at all times;
8. Compassionate and patience;
9. Fluent in spoken and written Chinese and English, medical English skill is preferred;

嘉会立体化健康医疗网络包括一家500床位综合国际医院、多家综合诊所，以及提供全面健康管理方案的健康中心。嘉会遵循国际标准提供安全可信赖的全方位品质医疗，从健康管理、急诊门诊服务，到复杂手术及住院治疗，更可无缝对接海外转诊，带来“以家庭为中心”的长期持续关怀，满足人生各阶段健康医疗需求。嘉会与美国麻省总医院深度战略合作并联合挂牌，携手海外知名医疗资源和国内知名三甲医院，让广大患者在本土即可享受海内外医疗资源。

嘉会国际医院是位于上海的外资控股、符合国际标准的综合医院。医院设有500张床位，位于上海市徐汇区，2017年10月已投入运营，首期开设246张床位。嘉会国际医院与哈佛大学医学院附属教学医院麻省总医院(Massachusetts General Hospital，简称麻省总医院)实行联合挂牌，肿瘤、***医学、儿科是嘉会国际医院的重点学科。

嘉会诊所（静安）是嘉会医疗的***家门诊诊所，位于静安商业区。诊所于2016年4月正式开业，目前开设全科、儿科、皮肤科、耳鼻喉科、眼科、口腔科、心理科等多个科室。

嘉会医疗（杨浦）目前设有全科、内科、外科、妇科、儿科、消化内科、口腔科、皮肤科、耳鼻咽喉科、中医康复科、医学影像科等多个科室，并增设CT、MRI等大型影像设备。我们的医师来自海内外知名医疗机构，拥有丰富的临床经验，并能使用多种语言。