Customer Quality Manager
丹佛斯动力系统(上海)有限公司
- 公司规模:500-1000人
- 公司性质:外资(欧美)
- 公司行业:机械/设备/重工
职位信息
- 发布日期:2019-11-24
- 工作地点:上海
- 招聘人数:若干人
- 工作经验:5-7年经验
- 学历要求:本科
- 职位月薪:2-2.5万/月
- 职位类别:客户关系经理/主管 客户经理/主管
职位描述
Job Responsibilities:
1.Takes the lead in managing the executive quality relationships with the assigned key customer accounts. Interface with customers’quality engineers and quality managers in all aspects of quality and reliability such as quality/ reliability issues, expectations, planning, safe launch, customer requirements for our products.
2.Monitor, communicate and improve key Customer KPI’s, including Customer Scorecards, corrective actions response time and PPM improvement .
3.Ensure clear and timely communication of customer issues including the status of the actions in process both internally to DTC cross functional teams, and appropriate feedback to the customer.
4.Promote and Drive “Zero Defect” mentality within the quality Organization for proactive tools such Lean, Six-Sigma, Poka-Yoke (Error Proofing), Measurement System Analysis, Advance Product and Quality Planning (APQP) Statistical Process control (SPC) and Process Failure Mode and Effects Analysis (PFMEA) .
5.Provide direction and leadership to remote team of FSEs (Field Service Engineers) and supporting internal DTC functions to drive resolution of customer Line and Field quality issues with our products. Ensure FSE team members are continuously improving the necessary skills for their job functions.
6.Drive customer and industry (AIAG Effective Problem-Solving guideline) expectations in problem solving. Lead coaching teams on customer specific formats as required (8D/5D, A3, DMAIC 7Steps, etc).
7.Assist in the approval of First Article Inspection (FAI) and PPAP reports with Customers
8.Work with cross functional teams to apply product quality standards, customer specifications and industry standards and develop testing and evaluation techniques to ensure material quality is to customers’ expectations and requirements.
9.Be familiar with capabilities and limitations of DTC and outside processors and have the ability to communicate this information to customers.
10.Ensure results are documented properly and systematically following established policies.
11.Leads across the business to identify and share company-wide best practices, sets the priorities for business excellence, and identifies future projects that will drive continuous improvement of our product and processes. Influence the organization to ensure the right quality metrics on the scorecard.
Job Requirements:
1.BS in Electrical, Mechanical, Software, Reliability Engineering, Physics or equivalent with a minimum of 5 years of industry experience in customer services, manufacturing, design, test and/or reliability.An MBA is a plus.
2.Fluent in Mandarin and English is must (reading, writing and spoken)
3.Significant experience in developing and implementing strategies for the collection, analysis and utilization of customer satisfaction, customer feedback and other data to help improve the customer experience
4.Significant experience developing and implementing strategies for the use of digital applications and technologies to improve the customer experience
5.Experience in commercial/industrial quality operations. Understanding the manufacture and testing of mechanical systems is necessary, and experience in mechatronics manufacturing and control is a significant positive.
6.Proven ability to work in a fast-paced environment and experience in working with global company is preferred.
7.The applicant should have excellent interpersonal and communication skills with the ability to balance multiple tasks and work within a multi-disciplinary team. The position requires effective, fact-based interaction with customers, suppliers and engineers from various internal and external sites.
8.Experience in building cross functional relationships, across different organizational levels and in multi-cultural settings
9.Excellent structured problem solving and project management skills
10.Process control knowledge and implementation experience (PFMEA. SPC, CPK, Gage R & R, Control Plans, etc.) is a plus.
11.Ability to innovate
12.Ability to effectively handle difficult or demanding personalities through communication and action
13.Excellent communicator and empathic listener
14.Strong influencing skills and ability to use these skills to effect actions within the organization
15.Ability to deal effectively with all levels of the organization
16.Demonstrated commitment to achieving objectives
17.Willingness to travel as required
18.Experience in the industrial compressor market (HVAC), Automobile or Aerospace industry is a plus.
公司介绍
丹佛斯动力系统是世界级移动液压供应商。我们与客户合作,服务于建筑、农业和其他非公路用车市场。我们凭借高品质液压组件,建立创新性解决方案,让车辆可以精确、充满动力而且极具效率的推、拉、推动、抬升和拖拽。
丹佛斯动力系统(danfoss power solutions)前身是萨澳-丹佛斯公司(sauer-danfoss)是世界著名的静液压产品制造商, 其于1995年进入中国并成立***家合资公司-上海萨澳液压传动有限公司;2003年,丹佛斯动力系统独资公司-萨澳-丹佛斯(上海)有限公司成立。公司地处上海浦东新区的金桥出口加工区,有近万平方米生产厂房,采用先进的进口及国产的各类数控加工中心、切削机床及专用设备。公司采用世界一流的制造技术、管理方式和精良的设备,生产技术先进的静液压传动产品,并提供完善的售后服务。公司产品提供给中国各类工程机械制造商,同时还出口至亚太地区,并大量销往北美和欧洲地区。2008年,上海萨澳液压传动有限公司被评为“上海市高新技术企业”。萨澳行走液压(上海)有限公司位于上海漕河泾开发区,负责销售丹佛斯动力系统全球产品,公司同时在北京、徐州、西安、长沙、潍坊、广州、成都等地都有销售办公室。由于业务发展, 萨澳 - 丹佛斯液压(浙江)有限公司于2012年6月在浙江海盐注册成立。丹佛斯动力系统建立了强大的分销商网络。无论在北京、上海、深圳,还是在香港、台湾、澳门,都可以找到丹佛斯动力系统的各级授权分销商。
公司由四大核心业务部门和四个独立业务部门组成:
四大核心业务部门:
1.静液压部门
静液压部门负责设计,生产和销售闭式回路轴塞液压传动装置。
2.工作装置
工作装置部门负责设计,生产和销售传动泵,断路明活塞和液压转动装置。
3.控制部门
控制部门负责部门设计,生产和销售电-液阀,电子控制器,直电流和交电流马达。
4.全球服务
我们针对客户的需求提供***的解决方案、研发新产品,以求得共同发展。
相关核心产品:
作为行走液压领域***公司之一,丹佛斯动力系统设计、制造以及销售整套的液压和电子元件,包括:
静液压传动系统
电气元件
多路阀
摆线马达
转向元件
四个独立业务部门及产品
turolla opencircuitgear - 开式齿轮泵和马达
comatrol - 插装阀
schwarzmüller-inverter - 电气逆变器产品
hydro-gear - 静液驱动单元
丹佛斯动力系统所属公司分布美国,意大利、德国、英国、法国、丹麦、斯洛伐克、日本、波兰和瑞典等各大国家。
公司关心人; 促进建立合作的环境; 提供有竞争力的薪资, 福利及个人发展规划吸引和保留人才; 鼓励专业和个人发展; 重视和运用多样性; 对变化持开放态度; 在地区和全球保持强大和积极的形象且重视其重要性; 被视为行业中技术的佼佼者.
我们一直在所有业务领域寻找杰出的人才和新鲜而创新的理念。如果您希望加入一家活力无限,在这个瞬息万变的世界中,真正可以为人们的生活带来影响的全球化公司,那么您正是我们寻求的人。
公司地址1:上海市浦东新区金桥出口加工区榕桥路626号
邮编:201206
公司地址2:上海市浦东新区金桥出口加工区金海路1000号22幢(行政大楼)
邮编:201206
公司地址3:浙江省海盐县 海盐经济开发区武原新区恒丰路1号。
邮编:314300
联系方式
- Email:cding@danfoss.com
- 公司地址:上海市浦东外高桥自贸区法赛路281号