客户服务（粤语）
上海致勤企业管理咨询有限公司
- 公司规模：500-1000人
- 公司行业：多元化业务集团公司 专业服务(咨询、人力资源、财会)
职位信息
- 发布日期：2013-01-09
- 工作地点：上海
- 招聘人数：若干
- 语言要求：粤语精通
英语良好 - 职位月薪：4500-5999
- 职位类别：客服专员/助理(非技术) 咨询热线/呼叫中心服务人员
职位描述
粤语听说读写流利
英语读写熟练
6个月以上客服相关经验者优先考虑
Genenral Summary
Respond to customer (either in Hongkong or other Cantonese speaking area) inquiries via telephone communication and email transmission in an efficient and effective manner in Cantonese and/or English. Customer Service Agents support and troubleshoot Product issues as well as assist in determining resolution for customers. Investigation of customer accounts, transaction logs, bank accounts, bank statements and other customer specific information is used to resolve issues.
Specific Duties
1. Respond to inbound service requests via telephone and email inquiries routed to Customer Support.
2. Assist prospective customers with product information and site navigation in Cantonese and English.
3. Exercise judgment in the examination, interpretation, and decisions concerning the resolution of problems and activities to prevent monetary losses as they relate to product functionality.
4. Provide feedback to management regarding necessary changes and updates; including policies, upgrades, and customer care issues.
5. Accurately record customer trends using the online tracking tool.
6. Perform related duties as assigned.
Job Requirements
1. Good Cantonese speaking capability. Native Cantonese preferred.
2. Good oral and written English skills.
3. Diploma holder or equivalent work experience preferred.
4. 6 months experience in a customer support environment preferred.
5. Experience in an Internet company, financial institution or transaction processor preferred.
6. Strong proficiency with Microsoft Office and the Internet, including the ability to explain Internet functionality to customers via telephone or email.
7. Ability to function in multiple telephone and email queues covering several product lines.
8. Ability to communicate effectively via telephone by utilizing active listening and clearly speaking to customer.
9. Ability to communicate effectively via email transmission by utilizing proper grammar and punctuation skills.
10. Ability to develop and maintain professional working relationships with co-workers and peers.
英语读写熟练
6个月以上客服相关经验者优先考虑
Genenral Summary
Respond to customer (either in Hongkong or other Cantonese speaking area) inquiries via telephone communication and email transmission in an efficient and effective manner in Cantonese and/or English. Customer Service Agents support and troubleshoot Product issues as well as assist in determining resolution for customers. Investigation of customer accounts, transaction logs, bank accounts, bank statements and other customer specific information is used to resolve issues.
Specific Duties
1. Respond to inbound service requests via telephone and email inquiries routed to Customer Support.
2. Assist prospective customers with product information and site navigation in Cantonese and English.
3. Exercise judgment in the examination, interpretation, and decisions concerning the resolution of problems and activities to prevent monetary losses as they relate to product functionality.
4. Provide feedback to management regarding necessary changes and updates; including policies, upgrades, and customer care issues.
5. Accurately record customer trends using the online tracking tool.
6. Perform related duties as assigned.
Job Requirements
1. Good Cantonese speaking capability. Native Cantonese preferred.
2. Good oral and written English skills.
3. Diploma holder or equivalent work experience preferred.
4. 6 months experience in a customer support environment preferred.
5. Experience in an Internet company, financial institution or transaction processor preferred.
6. Strong proficiency with Microsoft Office and the Internet, including the ability to explain Internet functionality to customers via telephone or email.
7. Ability to function in multiple telephone and email queues covering several product lines.
8. Ability to communicate effectively via telephone by utilizing active listening and clearly speaking to customer.
9. Ability to communicate effectively via email transmission by utilizing proper grammar and punctuation skills.
10. Ability to develop and maintain professional working relationships with co-workers and peers.
公司介绍
格物致知 天道酬勤
从素昧平生到相识相知，从擦肩而过到同舟共济，是一种机缘。
企业的发展和个人的成长互为依存，密不可分。制定严谨公平的守则，并且需要你带着理想和信心以及坚实的责任感，来共同参与。严格管理，是为了创造一个和谐融洽的工作环境、完善周密的运作机制和充满生机与希望的美好未来。
面向员工，我们不仅提供职业发展机会，更重要的是通过随访跟踪，不断地触发、规划其职业生涯。
面向企业，我们不仅满足近期人员需求，更重要的是提供完整的解决方案，使人力资源充分转化为促进经济效益的原动力。
所有困难，我们和你一起来克服；所有成功，你与我们共同来分享。
自信、严谨、勤奋、谦逊。
让我们一起享受工作所带来的喜悦与满足！
http://www.izeeking.net
http://www.izeeking.com
电子邮件：izeeking@139.com
（持证猎头，不向个人收费）
从素昧平生到相识相知，从擦肩而过到同舟共济，是一种机缘。
企业的发展和个人的成长互为依存，密不可分。制定严谨公平的守则，并且需要你带着理想和信心以及坚实的责任感，来共同参与。严格管理，是为了创造一个和谐融洽的工作环境、完善周密的运作机制和充满生机与希望的美好未来。
面向员工，我们不仅提供职业发展机会，更重要的是通过随访跟踪，不断地触发、规划其职业生涯。
面向企业，我们不仅满足近期人员需求，更重要的是提供完整的解决方案，使人力资源充分转化为促进经济效益的原动力。
所有困难，我们和你一起来克服；所有成功，你与我们共同来分享。
自信、严谨、勤奋、谦逊。
让我们一起享受工作所带来的喜悦与满足！
http://www.izeeking.net
http://www.izeeking.com
电子邮件：izeeking@139.com
（持证猎头，不向个人收费）
联系方式
- 公司网站：http://www.izeeking.com
- Email：izeeking@139.com