IT Support Manager
Berlitz International Inc. 贝立兹中国
- 公司规模：50-150人
- 公司性质：合资(非欧美)
- 公司行业：教育/培训/院校
职位信息
- 发布日期：2012-12-24
- 工作地点：上海
- 招聘人数：1
- 工作经验：五年以上
- 学历要求：本科
- 语言要求：英语熟练
- 职位类别：技术支持/维护经理
职位描述
Responsibilities:
The IT Support Manager (Singapore, Australia and Franchisee in Asia Pacific) is responsible for the local operations performed by IT Support in Singapore, Australia and Franchisee in Asia Pacific area plus some small country level activities managed remotely.
This position coordinates with other service lines and global teams. to ensure the continuity and service improvements of all desktop services and is the first escalation level for critical incidents in this environment.
Functional responsibilities include but not limited to:
Service Desk, On Site Support, Messaging Services, User Rights Management,
Service Requests Management, Asset Management, Software License Management and compliance, Internal Supply & procurement Deployment and use of global tools, standards and process in line with strategy and individual projects.
Contribute toward global activities for new tools and process
Communication and coordination within managed teams and cascade of country/global information including strategy and objectives.
Qualifications:
Bachelor's Degree or higher required.
Over 5 to 10 years IT supports experience.
Must be familiar with Power builder and Sybase database platform.
Good verbal and written communication skills.
ITIL, Service desk processes, time management, ability to manage priorities, financial budget management.
A good knowledge of the English language is essential.
Being able to travel domestically and throughout the Asia/Pacific area is required.
The IT Support Manager (Singapore, Australia and Franchisee in Asia Pacific) is responsible for the local operations performed by IT Support in Singapore, Australia and Franchisee in Asia Pacific area plus some small country level activities managed remotely.
This position coordinates with other service lines and global teams. to ensure the continuity and service improvements of all desktop services and is the first escalation level for critical incidents in this environment.
Functional responsibilities include but not limited to:
Service Desk, On Site Support, Messaging Services, User Rights Management,
Service Requests Management, Asset Management, Software License Management and compliance, Internal Supply & procurement Deployment and use of global tools, standards and process in line with strategy and individual projects.
Contribute toward global activities for new tools and process
Communication and coordination within managed teams and cascade of country/global information including strategy and objectives.
Qualifications:
Bachelor's Degree or higher required.
Over 5 to 10 years IT supports experience.
Must be familiar with Power builder and Sybase database platform.
Good verbal and written communication skills.
ITIL, Service desk processes, time management, ability to manage priorities, financial budget management.
A good knowledge of the English language is essential.
Being able to travel domestically and throughout the Asia/Pacific area is required.
公司介绍
Berlitz International, Inc. is a global leadership training and education company headquarted in Princeton, U.S.A. and Tokyo, Japan. With a strong global presence, Berlitz has locations in more than 550 locations in over 70 countries. Founded in 1878, Berlitz has long been established as the world’s premier provider of language and cross-cultural training services. Today Berlitz offers a comprehensive portfolio that includes communications skills development, global leadership training and scalable customized business solutions enabling individuals and organizations to leverage diversity through inclusive leadership, and work and lead successfully in todays complex global marketplace. Berlitz also serves the consumer market and provides educational services through study abroad programs and Berlitz Kids programs for children and teens. Berlitz programs can be delivered through facilitated sessions face-to-face, live online via the Berlitz Virtual Classroom®, or through web-based self-directed or blended options. For more information on Berlitz programs and services visit www.berlitz.com.