南京招聘

Scope of Role:

· To deliver simply first class service and advice to our Wholesale Banking clients and internal Partners in all enquiries, problems, conflicts resolution and other service-related issues.

· To be the Service Partner, working together with RMs, Product Sales, Operations and other key internal stakeholders to solve client issues, identify opportunities and deliver the Bank’s services

Key Responsibilities：

· Understand clients requirements and banking product & service needs across multiple products

· Proactively anticipate clients needs and takes action

· Proactively encourage utilization of facilities/increasing transaction volumes up/cross sell products and services; and indentify opportunities for channels and business referrals

· Create time for additional responsibilities and activities (projects, training etc ) though effective work management

· Work independently, talking ownership of issues and escalates as required to the appropriate party

· Comply with laid out policies and procedures

· Maintain the Bank’s reputation

· Identify gaps which would put the Bank and its clients at risk and takes action

Qualifications & Skills

· Knowledge of customer services and corporate banking (WB) products and processes 

· Computer literate with the ability to learn customer service software applications

· Strong communication skills : ability to build clear and effective communications that drive action

· Good listening and questioning skills

· Motivated to achieve personal targets and management objectives

· Good at English. 

  
  渣打是一家领先的国际银行集团，业务网络遍及全球59个最有活力的市场，为来自142个市场的客户提供服务。渣打网络与“一带一路”沿线市场的重合度超过75%。渣打的使命是利用独特的多样性促进商业繁荣和增进人类福祉。渣打的文化传承和企业价值都在品牌承诺-- “一心做好，始终如一（here for good）”中得到充分体现。
  
  渣打集团有限公司在伦敦及香港的交易所上市。
  
  作为扎根中国历史最悠久的国际性银行之一，渣打从1858年在上海设立***分行开始，在华业务从未间断。2007年4月，渣打银行（中国）有限公司成为第一批本地法人化的国际银行。目前，渣打中国的营业网点已覆盖近30个沿海和内陆城市，充分显示了渣打对中国市场的长远承诺。
  
  2021年，渣打银行赢得来自政府、行业机构和媒体颁发的诸多奖项和荣誉，包括： “一带一路”绿色投资原则能力建设领袖奖、广东省金融创新奖三等奖、债券通优秀做市商、CIPS跨境支付结算卓越参与者、《澎湃》年度外资银行、《华尔街见闻》年度卓越外资银行、《彭博商业周刊》年度银行卓越大奖、《21世纪经济报道》卓越大湾区银行、《金融界》杰出风险控制管理奖、《经济观察报》年度卓越零售银行、《界面》年度臻善企业、财富管理获《证券时报》ESG实践天玑奖、《贸易金融》***供应链金融银行、《亚洲银行家》中国***顾客忠诚度项目/应用奖、The Assets***交易银行、***流动资金管理银行、“国际金融论坛”全球绿色金融创新奖、“中国企业社会责任国际论坛”金蜜蜂企业、智联招聘中国年度优选雇主等。