南京招聘

JOB SUMMARY

The Senior System Analyst, Retail Applications reports directly to the Regional IT Manager Retail, located in Hong Kong. This role forms an integral part of the IT International management team and leads the day-to-day IT support and execution of systems and process improvement projects for company in country.

The position will be responsible for the support of the in country business team, with a focus on the Point of Sales for the various stores in country and region as well as the local Enterprise Resource System. It is responsible for the gathering, documenting of business requirements and the implementation of best industry practices. Works directly with the Regional IT Manager - Retail and in its absence acts as the coordination point towards headquarters as well as for any local and regional external partners. Act as a primary person for issue detection, coordination and resolution. The position should have an in-depth retail application Information Technology. The incumbent will foster a collaborative team environment and a strong service-oriented culture.

FOCUS AREA #1 – Applications (30%)

• Develops implementation plan for Point of Sales project inclusive of systems tasks as well as operational cutover and training plans.
• Delivers day to day support in both arenas for the in country business team as well as for the regional stores utilizing the solutions.

FOCUS AREA #2 – Process (30%)

• Documents process, business requirements and participates in evaluation of functional and technical options.
• Documents current state processes and business systems and compares to benchmarking data and/or best practices in order to identify performance gaps.
• Meets on a weekly timeframe with business key stakeholders reviewing state of affairs and improvements.

FOCUS AREA #3 – Business Relationships (30%)

· Performs regular meetings in country to discover, discuss, document and improve the current implemented solutions or proposes improvements to them.

· Works extensively with the regional and global headquarters teams in understanding the application and infrastructure landscape in place as well as key stakeholders responsible for them. Engages proactively with them in bonding and understanding the total solution offering of the organization.

· Works with in country and regional external partners in provisioning support and improvement of it, through on time service delivery reviews and account management discussions.

FOCUS AREA #4 – Infrastructure (10%)

· Work closely with Local/Regional/HQ Infrastructure team:

o For any business application requirements that require infrastructure change

o For any infrastructure change that might affect business applications operation.

KEY RESPONSIBILITIES

· Support the store and office operation In retail application perspectives

o The system in scope include (but not limited to) POS, Business Intelligence (BI), CRM, ERP, Traffic Counter etc.

o Provide professional advices regarding retail system functions

o Responsible for system administration

o Monitor and ensure the smoothly data integration between retail and other systems in the company

o Keep log for every issue and Work closely with system vendor to ensure all issues resolve in timely manner

· Support the Store Opening Projects in the country

o Work closely with infrastructure team to ensure ALL IT related equipment and accounts are setup properly

o Work with Store Project and Traffic Counter Vendor for Traffic Counter Installation

o Setup the store in retail system and work with other parties for the same setup (like HQ BI team, ERP…etc)

o Prepare retail system training environment and documents

o Ensure all store setup related tasks complete on time and in full

o Attend Store Project meeting and provide regular update in system perspectives

· Help for user requirement collection, specification writing, system testing and configuration…etc. during specific project rollout

· Keep system documentation (training materials, user list…etc.) up to date

· Work closely and meet regularly with Users (especially store managers) to identify new business needs or potential system issues.

REQUIRED SKILLS

· Ability to specify business processes

· Ability to analyze users and business requirements

· Excellent documentation skills

· Ability to work with all areas of the business and communicate at all levels

· Strong skills in promoting process improvement.

· Ability to work within a wider IT team, with project teams and suppliers as required

EDUCATION & PRIOR EXPERIENCE NEEDED

• 2+ years’ experience with Information Technology organization and systems, Preferably in the (Fashion) Retail industry
• Bachelor Degree in Business or Technical Discipline or an equivalent combination of education, training, and experience.
• Experience in supporting retail system like POS, traffic counter, BI reporting system, CRM and ERP...etc
• Experience in managing multiple projects and support functions
• Willingness to travel and work over time
• Fluent in Mandarin and English.

DESIRED ATTRIBUTES

· Adaptable – Change before you have to

o Changes course easily – Knows when to be patient and when to push – Works well in the gray – Shows grace under pressure – Owns mistakes and learns from them – Balances multiple priorities

· Entrepreneurial Spirit – Own it

o Takes initiative, doesn’t wait for direction – Builds for the future – Takes personal ownership and accountability – Is resourceful in getting things done

· Collaborative – No “I” in Tory

o Is self-aware and open-minded – Integrates the perspectives of others – Is direct but respectful – Communicates cross functionally – Knows when to get people involved and when to make a decision – Takes an inclusive approach

· Client & Brand Focus – Put yourself in Tory’s shoes

o Passionate about the brand and the work – Creates a transformational client experience – Makes decisions in the best interest of the company and our customers – Focuses on internal and external customers

· Live the Values – Being “Buddy”

o Keeps the “Buddy Values” alive (Kindness, humility, warmth, honesty, loyalty, compassion, integrity, and passion) – It’s not just what you do, but how you do it – Contributes to a positive and productive environment

· Functional Expertise – Know Your Stuff

o Has the skills necessary to perform the job – Keeps current on trends, skills, and practices – Puts learning into practice

· FOR PEOPLE MANAGERS: Team Builder – It’s all about “We”

o Sets team goals and roles – Develops, motivates and empowers – Delivers constructive and encouraging feedback – Holds people accountable for results – Recognizes high performance

· FOR PEOPLE MANAGERS: Change Leader – Change is the essence of life

o Challenges the current point of view – Puts changes in context for the team – Executes changes that impact the business – Is proactive and positive – Listens to and keeps the team up to speed

ADDITIONAL ATTRIBUTES

• Willingness and ability to be “hands on”
• Strong sense of team
• Understanding and demonstrated proficiency of system’s analysis tools and methodologies.

· Languages skills Mandarin, English

• Good communication skills (verbal and written)
• Good business relationship skills.
• “Horizontal” understanding of a variety of domains with an enablement of implementing those solutions.

Tory Burch 是一个美国生活时尚品牌，旨在启发并鼓舞世界各地的***以卓越品格、自信态度和美丽姿采活出斑斓人生。本系列以经典精神碰撞摩登格调，体现了创始人 Tory Burch 的个人风格，贯穿了鞋履、时装、手袋和生活用品等多个品类。

2004 年 2 月，公司在曼哈顿市中心开设了一家精品店。如今我们已发展成为一个全球品牌，业务覆盖 50 多个国家，并通过 Tory Burch Foundation 持续提升***权益和企业家精神。

树立品牌诚信、打造精美产品和完成社会使命是我们作为一家公司以及我们迄今为止实现成功发展所不可或缺的东西。当然，同样重要的还有我们无与伦比的优秀团队和独一无二的企业文化。我们相信在企业不断发展壮大的过程中，每一名雇员都发挥着至关重要的作用。