南京招聘

Job Summary and Mission

The SCU（Starbucks China University） Senior Manager, Partner Engagement and Empowerment role for Starbucks China is responsible for working closely with the Dean of SCU to accelerate the SCU transformation to go beyond learning and development but to drive initiatives that aim to elevate partners experience and empower them to benefit from the full suite of opportunities that Starbucks China offer. The role will involve heavily in the formulation, implementation and ongoing fine-tuning of initiatives/programs that strengthen partners’ engagement, unlock partners’ potential and support their development and success within and beyond Starbucks China. The role will work closely with senior leadership teams to set the agenda for partners’ engagement, identify opportunities to motivate and foster ownership, and develop programs to realize the opportunity and sharing successes with Partners within Starbucks.

More specifically, the person in the role will help drive the implementation and ongoing refinement of a few key initiatives, for example:

· Starbucks culture reinforcement

· University and industry association cooperation

· “Star incubator”

· External cooperation and SCU brand-building

· Talent fast-tracking program

· Coffee career

In addition, he or she will also

· Actively participate in the development of PRO strategic plan to ensure alignment of partner engagement strategy and continuous growth ambitions of Starbucks China

· Identify opportunities for enhancing partner engagement and empowerment, and developing program to multiply impacts to partners, Starbucks China and the community

· Design initiative details that are guided by Starbucks mission, powered by vigorous process (including mechanisms and boundary conditions) that are aligned with operations directives, Starbucks culture and established goals

· Develop implementation details and work cross-functionally to drive actual implementation to accelerate and realize impacts of programs

· Continuously measure impact of programs, fine-tune execution details and share successes to maximize return on investment and external impact

· Promote Starbucks value, culture, coffee. Model and act in accordance with Starbucks guiding mission and guiding principles

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

Leadership

· Facilitate discussion among senior leadership team to reach decisions on partner engagement and empowerment related topics and drive to successful implementation and vigorous ongoing program management

· Collaborate with a team of professionals cross-functionally; model detail-orientation and thoughtfulness in program design, project and program management, and stakeholder engagement

· Lead the detailed design and implementation of partner engagement and empowerment programs to enable Starbucks to reach its ambition in China and maximize impacts

· Set goals, lead and inspire the working group in reaching their personal potential and model how partners at Starbucks work together

Business Planning and Execution

· Build processes, mechanisms and assessment tools to systematically identify and assess partner engagement and empowerment programs

· Plan, coordinate and implement programs/initiatives, monitor progress and track results and impacts. Follow up and communicate benefits and impacts of programs/intiaitives

· Develops annual operating plan and budget for running the partners engagement and empowerment programs, and quarterly forecast updates. Identify optimization opportunities on an on-going basisServes as master facilitator on strategic projects and related global programs

Ideal Experience

· An experienced project manager and owner with a minimum of 8 years’ experience designing and implementing innovative programs within a leading and fast-paced organization

· A proven record of working as a business partner with executive leadership and line managers in the design and implementation of efficient and effective organization engagement programs Demonstrated success at crafting people engagement strategy and gaining alignment across business units; effectively using internal and external resources to implement programs in a fast growing environment

· Fluent in oral and written Mandarin and English

Critical Leadership Capabilities

Strategic Thinking and Business Acumen

· Able to develop a long-term vision on partner engagement and maximizing Starbucks China’s impacts on partners and society at large, and develop relevant road-map in achieving the desired results.

· Demonstrated creativity and effectiveness in addressing major strategic challenges

· Establishes clear expectations, sets objectives and brings multiple parties together to drive key initiatives. Flexible and creative problem-solving skills. Decisive and action-oriented. Set aggressive goals and delivers

· Demonstrated project management skills with a keen ability to prioritize and multi-task. Able to consistently make timely decisions and meet deadlines in a dynamic environment

Influencing Skill and Team Leadership

· Proven capability to work effectively in a fast-paced, fluid environment, collaborate cross-functionally and globally, exercise influence at executive levels, and build alignment around a common vision

· Proven ability to lead and motivate a small team. Achieves organizational focus on key priorities, provides clear direction, delegates, actively communicates and coaches. A committed mentor, people developer and team builder. A highly-motivated team player that contributes to an atmosphere where people work together, enthusiastically and effectively, in producing outstanding results

· Lead through example demonstrating a strong work ethic and striving for excellence

Other personal characteristics

· A confident, upbeat, well organized and proactive self-starter who will roll up his or her sleeves and delve into details when appropriate

· Able to balance competing priorities, work independently, mange projects and thrive in a high performance team environment and confident in facilitating and working with senior management team

· Possesses unquestioned personal and professional integrity

Required Knowledge, Skills and Abilities

· Ability to see the "big picture", create strategic focus and communicate effectively with various levels of the organization

· Ability to establish and build collaborative relationships with individuals across a broad range of functions and levels of leadership

· Track record of successfully implementing people, process and technology changes with impact and high levels of employee engagement.

· Ability to influence HR business partners, senior and executive leadership on transformational initiatives. As well as influence without authority.

· Ability to build business case to support initiatives and assess impact

· Ability to apply sound business principles and practices to project management and large scale change initiatives

· Ability to speak and write fluently in English and Chinese

    星巴克咖啡公司成立于1971年，始终致力于商业道德采购并烘焙世界上高品质的阿拉比卡咖啡。今天，在全球76个国家和地区，拥有28,000多家门店的星巴克是世界上首屈一指的专业咖啡烘焙商和零售商。星巴克始终坚持对卓越品质和服务的承诺，遵循我们的愿景和价值观，通过每一杯优质的咖啡每天为顾客营造独特的星巴克体验。

    自1999年进入中国以来，秉承“激发并孕育人文精神——每人、每杯、每个社区”的公司使命，我们始终致力于在中国成为一家与众不同的公司：在传承经典咖啡文化的同时，关爱我们的伙伴，为顾客提供超越期望的星巴克体验，并为所在社区的繁荣做出自己的贡献。目前星巴克已经在中国大陆180多个城市开设了4,400多家门店，拥有50,000多名身穿绿围裙的星巴克伙伴。这一独特优势使我们能够在每一天，通过每一家星巴克门店，践行我们的承诺。

    我们热爱我们的咖啡。我们相信通过一杯高品质的手工咖啡可以传递和分享真挚情感，而这样简单的行为或许可以为顾客提供一些正能量。因此，星巴克始终致力于通过道德采购，烘焙并提供高品质的阿拉比卡咖啡豆。我们还在中国云南普洱建立了星巴克中国咖啡种植者支持中心，旨在整合和促进可持续种植规范在当地的推广，助力云南咖啡产业的发展。从一粒种子到一杯咖啡，每一个环节都倾入了星巴克的心意和努力，只为每一次光顾我们门店的顾客可以享受醇香的浓缩咖啡及其钟爱的咖啡饮品。

    我们热爱我们的顾客。星巴克在为顾客提供始终如一的优质星巴克体验的同时，也一直致力于提升我们的顾客体验。在对产品质量和服务精益求精的基础上，星巴克强调创新，强调产品和服务的个性化，强调不断给顾客带来愉悦和惊喜。同时，星巴克充分尊重中国历史悠久的传统文化，在门店设计、地方食品和饮料供应等方面，完美地将当地习俗融合到星巴克体验之中。目前，星巴克在北京、上海和成都开设了四家风格鲜明的旗舰店。

    独特的星巴克数字平台，包括星巴克移动应用软件和星享俱乐部，帮助我们在门店以外建立与顾客的连接。星巴克始终致力于通过不断创新，建立我们和顾客之间的情感连接，同时激发他们在店内店外与更多人分享这些美好瞬间。2015年12月，星巴克在天猫上推出官方旗舰店，将独特的门店体验与线上“第四空间”体验紧密对接，这是星巴克***个“互联网+咖啡”的心意传递平台。为了实现线上和线下门店体验的无缝对接，星巴克中国分别与腾讯、阿里巴巴达成战略合作，为顾客带来数字时代的全新零售体验。2017年，星巴克在中国创新推出***基于微信平台的社交礼品体验“用星说”，鼓励每一个人，在每一刻，都能以一个简单的小行动，对在乎的人用心说出自己的心意。此外，为了进一步满足中国消费者多样化的支付需求，星巴克中国门店已全面接入微信和支付宝。

    我们热爱我们的伙伴。星巴克不仅是一家“咖啡”公司，更是一家“人”的公司。星巴克的核心和灵魂是“星巴克人”。在星巴克，员工被称作“伙伴”，因为他们除了拥有保险、医疗等方面的福利外，还拥有获得公司“咖啡豆股票”的权利，真正成为公司的一员。同时，星巴克还积极为伙伴打造实现梦想的平台，坚信把伙伴利益放在***位，尊重他们所做出的贡献。星巴克连续获得怡安翰威特2013年度、2015年度、2017年度“中国***雇主奖”及2017美世***福利创新奖，肯定了星巴克在中国对于企业文化及人才发展等方面的持续投入和卓越成绩。

    星巴克视自己为一家“不同寻常”的公司。星巴克在中国发展的同时，也带来了星巴克的核心价值——融入并回馈当地社会。通过各种方式与所在社区建立深层次的连接是星巴克一贯的宗旨。进入中国以来，星巴克始终致力于回馈社会，对于中国社会的发展做出自己的一份贡献，在地方和全国范围内开展企业社会责任项目。至今，星巴克中国的伙伴和志愿者们一共贡献了超过65万小时的社区服务，增进了与社区和顾客的情感联系。

    秉承我们的企业价值，付之于切实行动，我们致力于打造一个与众不同的公司，一个继续让我们的伙伴和顾客为之骄傲的企业。


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