南京招聘

The Administrative Specialist ( K&T Online) is responsible for manag ing the customer experience, student and parent communication for students enrolled in EF Kids & Teens online learning programs. This is a front - line student - facing and parent - facing role with key responsibilities being :

                                     

                                             

• Manage the customer experience for students and their parents across China for Kids & Teens online operations 
• Provide basic platform troubleshooting to students experiencing issues with the online classroom (training to be provided)                             
• Schedule fixed-timeslot recurring lessons and provide pre-lesson reminders to parents; Reschedule classes as required
• Schedule and drive pre-class tech checks for students before their first class
• Manage two-way communication of students's progress and feedback between the online school team and the student's face-to-face EF school 
• Align with managers and teachers with additional feedback involving customer experience
• Drive Online Student NPS

                                     

REQUIREMENTS

                                     

                                             

• 1 + ye ars working in customer service (Desirable but not needed) entry level candidates can also apply
• Customer experience oriented
• Excellent written and verbal communication skills 
• Technology - minded
• Punctual, self-organized, and reliable meeting deadlines
• Available to work some Weekends and Evenings as part of a regular 40 hour work week
• Able to work under pressure and resolve issues or conflicts
• Native - level Chinese user (CEFR C2)
• Able to use English for basic professional c ommunication (CEFR B 1 )

关于英孚教育
英孚教育成立于1965年，是一家全球教育培训公司，以“教育，让世界无界”为企业使命。英孚在全球各地有诸多学校和办事处，并拥有优质在线英语学习基地Englishlive。英孚主要致力于语言培训、出国留学游学、学位课程和文化交流等项目。英孚还发布了全球英语熟练度报告,该报告打破了地域限制，在全球范围内测试了不同国家成人的英语能力。
 
About EF Education First
Established in 1965 with a mission to open the world through education, EF Education First (EF) is an international education company which focuses on language, academics, and cultural experience. EF has hundreds of schools and offices worldwide and online English learning platform English Live . With long term commitment in China, EF has been selected as the official supplier of language training services for Beijing 2008 Olympics. Since 1988, EF has provided service to Olympic Games for six times, including the PyeongChang 2018 Winter Olympics and the upcoming Tokyo 2020 Olympics. Each year, EF publishes the English Proficiency Index measuring the English ability of adults in countries across the world.