南京招聘

区域服务支持经理Service Support Manager

EF Education First Kids & Teens Franchise Operations

Shanghai, China

 

Synopsis:

As a Service Support Manager, you will work together with franchise central support team to help local school colleagues to achieve excellent service performance.

 

The Role:

Service Support Manager is expected to work as a key role to delivery solid performance includes hosting Service training, providing on-site school support and developing key Service talents in schools.

 

Report to:

Service Support Director, EF Education First - Kids & Teens Franchise Operations, China

 

Your will:

·       Deliver regional support and help franchise schools to grow their business and reach their service targets;

·       Drive service training programs successfully (Sr. PA, PAM boot camp…) and cooperate with cross function projects;

·       Build strong relationships with schools CMs and PMs, well understand school’s business and offer effective solutions regarding to sale improvement;

·       Host online and regional trainings, and offer onsite support to local schools;

·       Run regional or national-wide service project or initiatives, and achieve target;

·       Develop training materials and other effective tools/resources, in helping local service team to grow product and service knowledge and achieve excellent service performance.

 

You have/are:

·       At least 5 years’ experience in education service area and at least 2 year of team management experience;

·       With entrepreneur sprit, passionate, patience and can always make things happen;

·       Proven to be proactive for the job e.g. seek information to your line manager without being asked;

·       Proven to be hard working with a lot of on-site school activities, be competitive and result-oriented;

·       With good industry knowledge and skills in Service;

·       Good at multi-tasking, with output good performance solidly under work pressure;

·       With excellent English skills;

·       With good communication skills and proven working as a real team player in multi-national / global teams

·       Comfortable on frequent travel and onsite support across China.

关于英孚教育
英孚教育成立于1965年，是一家全球教育培训公司，以“教育，让世界无界”为企业使命。英孚在全球各地有诸多学校和办事处，并拥有优质在线英语学习基地Englishlive。英孚主要致力于语言培训、出国留学游学、学位课程和文化交流等项目。英孚还发布了全球英语熟练度报告,该报告打破了地域限制，在全球范围内测试了不同国家成人的英语能力。
 
About EF Education First
Established in 1965 with a mission to open the world through education, EF Education First (EF) is an international education company which focuses on language, academics, and cultural experience. EF has hundreds of schools and offices worldwide and online English learning platform English Live . With long term commitment in China, EF has been selected as the official supplier of language training services for Beijing 2008 Olympics. Since 1988, EF has provided service to Olympic Games for six times, including the PyeongChang 2018 Winter Olympics and the upcoming Tokyo 2020 Olympics. Each year, EF publishes the English Proficiency Index measuring the English ability of adults in countries across the world.