南京招聘

Scope of Role:

Distribution Network City Manager is responsible for·         Providing city-wide (imply to the number of branches that one has oversight) strategic direction, guidance and leadership to the formulation and deployment of branch banking strategy.·         To ensure delivery of superior financial performance for Branch Banking and work closely with other sales & service teams to manage & deliver specific sales, service, governance & risk KPIs.·         Coordinate/engage with City GM to better enhance governance.·         Responsible for Micro-Marketing performance at City Branch Banking level.

 

Take overall responsibilities at the city including: achieve sales target, develop new customers and maintain customer relationships; operations and compliance management at the city; team management and promotion of team work.

 

 

Key Responsibilities/Challenges:

 

Strategy Formulation & Execution and Financial Management

·         Deliver overall budgeted financials and KPIs for covered City and Branches

·         Formulate and deliver City level branch strategy, optimized across segments

·         Align Branch Banking with Segment initiatives and contribute towards country financials and KPIs

·         Responsible for business development through typical activities like formulate/implement/monitor branch banking strategies, regional sales plans and Micro Marketing activities to acquire new customers, deepen existing relationships in the branch network, and align these with the business goals

• Develop an infrastructure of efficiency and effectiveness throughout the branch banking business through resource optimization, process re-engineering and cost/capacity management across value streams and functions

Customer Experience & Relationship Management

·         Manage the branch banking customer portfolio for profitable growth by deepening and widening the customer relationship through customer contact and cross sell programs

• Build a sustained Customer-centric culture where employees outserve our customers with insights on their needs and lead the market on Customer Satisfaction

·         Set/Monitor/Manage service delivery in the branch banking network to the highest competitive standards

·         Manage sales and service operations efficiency & efficacy for branches

·         Create right culture and direction that match the Bank’s overall strategy

·         Migrate best practices among branches

 Leadership, People & Community Development·         Build a motivated workforce with bench strength and strong local talent pipeline for future business growth and continuity·         Coach, guide and manage direct reports of so that they deliver ambitious performance in line with country strategy /aspirations·         Work to improve quality and depth of management talent across the board in Branch Banking·         Manage sales & service workforces within branch - capacity, scorecard, SPA

 

Risk Management & Control

·         Control and periodic check operational risks and work flows. Review key operational risks and efficiency indicators to ensure healthy business growth

• Ensure the business and external risks are anticipated and managed robustly with controls and the business is Fit for Growth
• Ensure strict compliance with all regulations and controls as set by the Bank and external regulatory authorities by all staff. Ensure that effective controls are in place for the prevention of money laundering in line with Group Policy and Standards, and local legal and regulatory requirements

·         Represents the Bank, with respect to the area of responsibility, acting as an interface with regulatory and government bodies where necessary

·         Achieve KPIs set for operational, credit, people and risk parameters

·         Recognize and exercise sound commercial judgment & respond and resolve issues appropriately

·         Sound knowledge of all aspects of general banking, retail operations and credit operations / deposit and lending products / inspection and audit requirements, as applicable

• Strictly follow and ensure endeavors by the sub-branch comply with PRC laws and regulations and with current and forthcoming regulations, ordinances and provisions issued by CBRC and other regulatory authorities;
• Strictly follow and ensure endeavors by the sub-branch comply with current and forthcoming internal rules and with the code of conduct issued by the Company and SCB Group;
• Must comply with their respective Money Laundering Prevention Procedures and be alert at all times to unusual or possibly suspicious customer activity, and should report any suspicious activity to AML Surveillance Team and line manager as well as directly to the Country MLPO in urgent or exceptional circumstances;
• Ensure team awareness of all relevant regulations and internal Risk & Compliance policies and procedures; ensure all Regulatory, Group Policies are adhered to in the sub-branch and proper risk controls are in place;
• Under the leadership of the City General Manager: to manage and coordinate the implementation of AML and fraud risk control measures at sub-branch level as required,  ensuring that these control measures will be put in place and operated in an effective manner and that staff’s awareness on AML and fraud will be enhanced through regular trainings.
• Under the leadership of the City General Manager: to support and provide assistance in any AML and fraud prevention related program, staff training or any other AML and fraud prevention related activities that may be required.
• Under the leadership of the City General Manager: to escalate and report any significant AML issues and fraud incidents to senior management including the Head, FCR/Country MLPO for investigation, mitigation and resolution, and to report AML suspicious transactions in the first instance to relevant business MLPO and Country MLPO.

 

 

Key Relationships:

·         Clients·         Regulatory authorities·         Distribution NetworkRegional Head·         RB Head·         Segment Heads·         Product Heads·         Country Support Function Heads (HR / L&C / Ops Risk / Credit / CA / Finance / SBIM / GTO / OPs)·           Key Measurable:·         City CR performance·         Business drivers, including productivity measures (cost savings, revenue per $ cost, KPIs) specific to channel process improvements·         Customer experience performance (including NPS, # active customers, PPC, complaints, TAT improvement, sales controllable errors, bundling)·         People management (frontline attrition, My Voice, Training plan & execution for each job family, including certification)·         Effective people development across the board and succession planning of key positions·         Monitor and drive tight control framework·         Quality and effectiveness of:o    Deployment of Distribution Network strategyo    Coaching and development of direct reportso    Developing a top 1st and 2nd line management·         Ops losses, audit rating, KCS exceptions·         Ensure that all staff in the sub-branch fulfills compliance requirements stipulated by Group and local regulators, and that all audits and inspections (internal and external) are concluded with satisfactory results;  Selection Criteria:·         Strategic ability / vision to identify business opportunities and convert to financial achievement – thinker and an achiever·         Leadership ability to motivate and drive cross functional teams·         Self-starter with ability to multi-task and focus on priorities·         Identifying business opportunities, being sales oriented, being competitive·         Driven to achieve outstanding results, being ambitious, persevering through difficult challenges·         Behaving ethically, maintaining confidentiality, honoring commitments·         Identifying ways to improve things, getting to the core of the problem, trusting intuition to guide judgement·         Making quick decisions, taking responsibility for big decisions, having definite views on issues  ？  Functional·         Thought leadership in strategy, business development and an insightful appreciation of distribution management, industry developments, retail banking products and customer strategies·         Domain expertise in Branch Banking and sales management·         Strategy articulation and execution·         Project leadership and management ？  Personal·         Strong strategic acumen coupled with strong execution capability·         Relationship building & influencing – able to build strong relationships across internal and external stakeholders. Adept at working across matrix organization·         Team leadership – Able to build strong bench strengths and provide leadership

  
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  2021年，渣打银行赢得来自政府、行业机构和媒体颁发的诸多奖项和荣誉，包括： “一带一路”绿色投资原则能力建设领袖奖、广东省金融创新奖三等奖、债券通优秀做市商、CIPS跨境支付结算卓越参与者、《澎湃》年度外资银行、《华尔街见闻》年度卓越外资银行、《彭博商业周刊》年度银行卓越大奖、《21世纪经济报道》卓越大湾区银行、《金融界》杰出风险控制管理奖、《经济观察报》年度卓越零售银行、《界面》年度臻善企业、财富管理获《证券时报》ESG实践天玑奖、《贸易金融》***供应链金融银行、《亚洲银行家》中国***顾客忠诚度项目/应用奖、The Assets***交易银行、***流动资金管理银行、“国际金融论坛”全球绿色金融创新奖、“中国企业社会责任国际论坛”金蜜蜂企业、智联招聘中国年度优选雇主等。