南京招聘

Key account manager with strong focus on business development and project implementation

We are looking for an all-round candidate who’s main responsibility is key account management. As an account manager you need to oversee the relationship of the company with our most important clients. Since our company is growing rapidly, the role of account manager will be combined with a strong focus on business development and project implementation for new customers. You need to be able to identify the needs and requirements of the client in order to promote our company’s solutions, get projects up and running, and achieve mutual satisfaction.

Responsibilities

- Acquire a thorough understanding of our business and the customers’ needs and requirements

- Work with internal teams to develop new services and solutions that benefit our clients

- Develop and maintain relationships with major customers

- Expand the relationship with existing customers and ensure that the customer is satisfied with our service and solutions

- Ensure our products and services are delivered in a timely manner

- Protect the interests of the customer while liaising with the internal teams. Work together to get the best possible result for the customer while also considering the comments of the internal team

- Resolve issues or problems faced by the customer and deal with feedback in a timely manner

- Implementation of new projects for customers. From the requirements phase to the roll out phase of the project. Final responsibility for delivering the correct solution to our customer

- Able to maintain the planning to make sure the projects get delivered in a timely manner, organize internal resources, develop a detailed project plan and track progress

- Frequent communication with customer to keep them informed of the current status of the project and make sure our mutual expectations are aligned.

- Work with internal teams (operations, IT, HR, finance) to deliver customizes solutions for our customers

Requirements

- 5 years relevant work experience

- Proven experience as key account manager

- Experience in the logistics industry or supply chain is an advantage

- Experience in sales and providing solutions based on the customers’ requirements

- Strong communication skills with the ability to build relationships with customers as well as with members in internal teams

- Problem solving ability

- Excellent organizational skills

- Able to work independently and take initiative

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