南京招聘

1 General Description


· Enhance on high quality services focus on customers' expectation, with timely, efficiency and providing accuracy information to minimize customer complaints. Ensure high quality service in line with KPI.



2 Specific Accountabilities


· Ensure operational excellence by complying with a quality control system based on the company's ISO 9001 certification.

· Use innovative ways, to offer competitive services, and to operate in a manner which increases customer loyalty, increases profitability and decreases operating costs.

· Maintain excellent working relationships with all assigned customers and Schenker's overseas offices.

· Follow standard and customized SOP's for customers as directed by Management.

· Meet or exceed "Key Performance Indicators " (KPI's) set for her/his functions.

· Prepare and enter shipping related data into various computer systems in an accurate and timely manner.

· Ensure accurate and complete Profit- and Loss data is entered into Schenker's computer systems in a timely manner for each shipment file.

· Handle booking/shipment requests, purchase order management and shipment tracking tasks as requested by customers.

· Prepare/handle shipping documentation and to arrange for customs clearances.

· Prepare freight quotations and freight invoices for customers and other Schenker offices (domestic and abroad) - and to ensure these quotations are prepared in a timely, accurate, competitive and professional manner.

· Pro-actively act on behalf of customers and to handle all customer service related requests and tasks in a timely, accurate and professional manner.

· Facilitate, support and coordinate the communication of customers with other departments and other Schenker offices (domestic and abroad).

· Assist in business implementation and problem solving processes by participating in joint sales calls.



3 Skills Required


· Knowledge of International Trade and relevant laws, regulations, policies and procedures

· Good command of English, spoken and written

· Conflict resolution and emergency handling skills

· Technical Skills (Telephone and Order Booking systems preferable)

· Communication skills - spoken and written

· Negotiation and interpersonal skills

· Proficient in using PC software (MS Windows).



4 Experience and Qualifications


· College degree or above

· 2 years of experience in a related capacity for an international freight forwarding company

· Experience in quality management system such as ISO and COPC-2000 (preferred)

Schenker is one of the world’s leading international providers of integrated logistics services more than 135 years. We provide support to industry and trade in land operations, in worldwide air and sea freight, and in all the associated logistics services. 55,000 professional employees at about 1,500 offices in 150 countries around the world achieve a turnover of 13,2 billion euros per year.
Schenker是一家拥有135年历史的全球领先一体化国际物流服务公司。我们为工业及商业企业提供强有力的支持:包括陆运,全球海运和空运以及所有与之相关的物流服务。我们在全球150多个国家拥有1500个分公司和办事处,5,5000名训练有素的员工每年创造约132亿欧元的营业额。

BAX goes Schenker represent a strong unit in the global logistics market and complement their own individual strengths in the important markets around the globe. As the logistics powerhouse, we offer our customers a wide array of multi-modal and value-added services, as well as more integrated supply chain solutions than ever before. Together, Schenker and BAX are:
No. 1 in European land transport
No. 2 in worldwide air freight
No. 3 in worldwide ocean freight
No. 6 in global contract logistics
No. 1 in European rail freight transport
No. 3 in integrated heavyweight freight in North America

BAX与Schenker携手联盟,优势互补,并已成为业内的领头军,将以更强大的动力和更优质的服务为客户提供全方位的增值服务以及更加完整的供应链解决方案。我们在世界范围内已经取得骄人成绩:
欧洲陆运量排名***
全球空运排名第二
全球海运排名第三
全球契约物流排名第六
欧洲铁路运输排名***
美国综合重物运输业排名第三

For more information on Schenker, please see *********************.
详情请访问公司网站:*********************