南京招聘

Mission:

The IWC Boutique Manager is in charge of implementing the retail strategy, managing the boutique and boutique staff, the daily operations and of building customer relationships. He/She runs the boutique-business in a self-dependent way plays a critical role in the organization and representation of the brand’s ultimate services and acts as a sales leader.

Responsibilities:

-       Leading boutique-operations and the team in an efficient manner by example

-       Responsible for the operations and result of the boutique; sales, client experience, operations, profitability

-       Building and maintaining strong relationships with clients and stakeholders as well as office team

-       Know IWC’s history, products and partnerships as well as the watch industry

-       Identify business needs and turn into individual actions and objectives

-       Monitor, assess and manage performance to ensure the achievement of set targets and boutique KPIS

-       Host clients and other stakeholders with the ability to provide outstanding personalized customer experience

-       Establish strong personal relationships with clients from different backgrounds

-       Engage in CRM-activities such as prospect follow-up on a daily basis

-       Act as an ambassador in and out of the boutique and activate network to recruit prospects and clients

-       Maintain the boutique according to global IWC visual merchandising standards

-       Conduct in-store training and daily briefs

-       Monitor and assess team and individual performances

-       Develop, motivate and retain the team. Identify, recruit and develop talents and new team members

Profile:

-       4-5 years of boutique management experience or equivalent experience in hospitality

-       Strong leadership skills, high emotional intelligence and general education

-       Ability to lead and develop talents / team members

-       Perfect understanding of client satisfaction, luxury experience and strong sense for etiquette and human behavior

-       Strong selling skills and result-oriented

-       Able to adapt approach individually to respective client

-       Open and outgoing personality

-       Team player with good interpersonal competences and empathy

-       Excellent communicator with ability to develop strong networks

-       Fluent in local language and English and ideally one more relevant tourist language

-       Applicants with background in Sales or Hospitality preferred

-       Manifest customer centricity mindset in all aspects of the business to ensure client-centric experience 

历峰集团(Richemont)旗下Maison的成功源于所有员工的热情。
作为全球领先的奢侈品公司之一，历峰集团(Richemont)由21家Maison组成，每一家Maison都像一个小家庭。在秉持进取精神和尊重传统的基础上，每一家Maison都面向国际市场开展业务。我们将métiers d’art和工艺应用于钟表制造、珠宝首饰、书写工具及高端时装和配饰。历峰集团(Richemont)博采众长，同时充分发挥自身独特的美学鉴赏力，与时下最流行的时尚相融合，引领可持续发展又符合道德规范的奢侈品风尚。

历峰集团(Richemont)拥有企业支持服务，并设有地区共享服务平台。这些服务向每一家Maison提供支持，确保各Maison能够专注于发挥他们在设计、创造、销售和市场营销等领域的特长。

我们已经共同走过了2000多年的历史，如今我们也应当着眼未来，因此，我们邀请您加入我们，共同在Maison历史中书写新的成功篇章。

历峰集团(RICHEMONT) MAISON的传统
作为世界上一些最负盛名的奢侈品的发源地，历峰集团(Richemont)的每一家Maison都独具特色，拥有各自的发展历史。在整个历峰(Richemont)集团，诚信和创新都受到尊重和保护。工艺和专业技术是至高无上的——二者都继承了过去几代历峰(Richemont)人沿袭下来的技能和知识，并与当代工艺技巧和技术融为一体。