南京招聘

Work Location: Shanghai Pudong (shuttle bus provided)
Reporting to: Customer Service Leader
People Management Responsibility: No
Travel Required: No
Shift Required: No

JOB OBJECTIVES:
Take full responsibility for providing quality and efficient customer service to customer. Proactively manage the service requirements of assigned major customer accounts in coordination with the responsible sales personnel in order to secure and expand business opportunities.

MAIN RESPONSIBILITIES:
1. Customer contacts: Act as the first customer contact person to handle customer inquiries for assign product lines, such as pricing, order status, standard product specifications/information. Send out quotations after seeking approval from the sales supervisor. Provide feedback to the relevant sales personnel regarding order status and/or changes. Check customers' credit status according to established policies / practices and communicate with customers to settle credit issues;
2. Administration of customer complaints: Collect, document and consolidate customers' problems/ complaints according to defined procedures/system. Initiate coordination with the relevant personnel such as sales, logistics, warehouse, finance, to solve problems and to ensure the necessary corrective actions taken in accordance with serving standards. Alert supervisor/sales supervisor any unmet customer needs.
3. Order processing: Process customer orders/ changes according to established department policies / procedures after confirming the stock availability and customer product allocation, Communicate with customer on relevant information, e.g. payment method, delivery schedules and product availability, credit terms and coordinate with logistics and finance personnel, Prepare sales contracts with approval and confirmation from sales supervisor. Process customer returns according to established policies/procedures
4. Shipping and delivery coordination: Prioritize delivery schedules based on customers' delivery requirements and electronically process delivery orders. Track feedback from transportation or warehousing service providers/ suppliers/ carriers/ logistics etc to ensure timely order delivery. Communicate timely with customers on delivery status. Place purchase orders with suppliers and follow up to ensure timely and full delivery.
5. Credit administration: Provide regular AR report to sales to better manage the DSO. Check customers' credit status according to established policies / practices and communicate with customers to settle credit issues. Review and confirm the L/C application from customers and monitor the entire L/C processing. Provide data to sales/ marketing supervisor to prepare for sales reports/ analyses.
6. Inventory administration: Monitor the inventory level and recommend to planning team replenishment needs.
REQUIREMENTS:
1. Education: College or above major in business, logistics or relevant area.
2. Work Experience: not mandatory but one year experience in customer service or logistics is desired.
3. Technical and Professional Knowledge: MS office. SAP is a plus

关于巴斯夫大中华区

巴斯夫与大中华市场的渊源可以追溯到1885年，从那时起巴斯夫就是中国的忠实合作伙伴。作为中国化工领域重要的外商投资企业，巴斯夫主要的生产基地位于上海、南京和重庆，而上海创新园更是全球和亚太地区的研发枢纽。2019年，巴斯夫向大中华区客户的销售额超过73亿欧元，截至年底员工人数为9,230名。欲了解更多信息，请登陆：www.basf.com/cn。

关于巴斯夫

在巴斯夫，我们创造化学新作用——追求可持续发展的未来。我们将经济上的成功、社会责任和环境保护相结合。巴斯夫在全球拥有超过117,000名员工，为几乎所有国家、所有行业的客户成功作出贡献。我们的产品分属六大业务领域：化学品、材料、工业解决方案、表面处理技术、营养与护理、农业解决方案。2019年巴斯夫全球销售额590亿欧元。巴斯夫的股票在法兰克福（BAS）证券交易所上市，并以美国存托凭证（BASFY）的形式在美国证券市场交易。欲了解更多信息，请访问：www.basf.com。