南京招聘

Job Title: Customer Service Executive

Report to: Customer Service Manager

General Purpose of the Job:

Processing of customer services including orders management, payment collection and support of local promotional activities

Main Responsiblity

Order processing

- review order frequently to manage the allocation of orders

- check/analyze the product status (or origin) before processing an order and confirm order base on the monthly availability

- liaise with Purchasing to meet customer’s requested ship dates and subsequently follow up of changes

- ensure compliance with pricing & promotional policies

Collection of payment

- checking product status / availability before preparing proforma invoices for collection of payment and subsequent follow-up for prompt payment

- liaise with Finance dept for confirmation of receipt of payment before releasing instructions to logistics for shipments

- liaise with Logistics for payment term of L/C

Shipments

- coordinate / follow up with purchasing / shipping for shipments

- liaise with shipping on vessel bookings, special shipping instructions of specific customers, if any

- Interaction with sales & marketing people for problem orders, specific requests (i.e. promotion, exclusive products for certain dealers etc.), preparing close out products offers, track sales results. etc

- Handle replacement, monthly / quarterly return of defective goods, shipment issues, parallel import etc.

- Prepare credit note / debit note requisition to Finance dept as and when required

Needed competencies:

- Master Microsoft office software

- English written skill is essential

- Speak proficient English & familiar with SAP system is a plus

Education:

University degree

Needed working experience:

Above 3 years relative working experience in Customer Service field

Scope of Work:

Coordinate with sales & marketing people to handle all customer service issue in China

Freedom to Act:

Frequent communication / debriefing / reporting to Supply Chain Manager is essential

AMER SPORTS亚玛芬体育是世界***体育器材品牌管理集团公司，一直为专业运动员及业余运动爱好者提供全球最先进的体育科技产品。亚玛芬体育于1950年在芬兰创立，并于1977年在纳斯达克北欧市场NASDAQ OMX上市。