南京招聘

Description

Technical Marketing Engineer/Service Segment manager - Customer Assurance Team

Technical Marketing is an exciting and challenging function where leaders can make a big impact to our business. This role provides a great way to get lots of exposure to our customers and field partners across the product development and support lifecycles.

Location: Shanghai, China

Specific Job Responsibilities:

-Program management for resolving quality issues by leading teams made from various engineering and customer facing support teams.

-Communicate product support knowledge to field support providers

-Understanding customer issues from worldwide sources, call centers, call databases and other support partners and customer contact points.

-Working with the Software CPE Lab, resolve software-related customer problems.

-Working with future TME and other related parners, insure customer experience feedback is incorporated in future product support strategies

-Make support decisions that balance customer satisfaction with shareholder equity

-Serve as technical lead and main interface between the Future Product Marketing teams and the existing Shanghai-based CPE teams around activities related to customer experience and customer satisfaction.

-Integrate special sales requirements into Technical Marketing requirements for implementation.

-Drive definition, completeness, and accuracy for any Customer Experience or Service documentation.

Qualifications

Education:

B.S. or M.S. in computer science.

Required Experience Includes:

-Strong English and Mandarin communication skills, written and verbal

-Demonstrated strong understanding of product delivery lifecycles.

-Demonstrated project management and leadership skills.

-Demonstrated experience with producing regular and timely product reports showing product concerns, resolutions, periodic partner evaluations, product field evaluations.

-Proven track record for timely response to all customer communications, regular updates, face-to-face interactions, reaction & recovery matrix, frequent and cooperative interaction with product development labs (R&D) to convey customer interactions and feedback.

-Demonstrated passion for knowing the customer, customer issues, and areas for continuous improvement to customer's list of dissatisfactions.

-3+ years applicable experience.

Personal Qualifications:

-Must be capable of working well in a team environment with a minimum of supervision.

-Experience working in an English speaking country strongly desired

-Strong English communication skills, written and verbal.

-Must be able to work in a dynamic changing environment, seeking out the energy associated with startup operations.

-Ability to multi-task and handle a large number of tasks at once.

-Passion for our customers and a commitment to high quality.

-Must have excellent written and oral communications skills.

Qualifications

Education and Experience Required:

- Typically 5+ years to establish proven track record in directly related business

- Typically first level university degree or equivalent work experience; advanced degree is a plus

Knowledge and Skills Required:

- Moderate knowledge of Information Technology (IT) and services industry

- Knowledge of company organization, policies, HP Services (HPS) services offerings, end to end processes, tools, and routes to market. General technical understanding of products.

- Problem detection and analysis of root cause

- Leads teams to achieve results

- Proficiency with desktop applications and familiarity with financial reporting tools

- Moderate level of planning, project management and change management skills

- Good communication skills. Influence within same team and level.

Critical Competencies to Drive Business Results:

Strategic Planning

Translates business unit goals into actionable plans and strategies that reflect the requirements and opportunities within area-of-control

Execution

Actively manages business plans to meet revenue goals/quotas and advance the business interests of HP

Forecast/Budget Control

Tracks & manages rolling forecasts and budgets to ensure timely and accurate roll-ups

Sales Facilitation

Applies influence and organizational savvy to advance sales opportunities externally, with clients, and internally, within HP

Coaching

Personally develops employee performance to ensure individual and group excellence

Workforce Planning

Actively monitors, identifies and addresses sales & resource capability gaps within area-of-control

Services Support Policies & Procedures

Applies understanding of HP service organization and functions to support internal and external customer requests

HP Partner Resources

Effectively accesses appropriate partner resources associated with a solution and guiding account strategy

HPS/BU Business Context

Understands the market segments sold into, the business challenges addressed by HPS/Business Unit (BU) solutions, and HP's strategy for market penetration

HPS/BU Solutions

Understands HPS/BU solutions in area-of-responsibility- what they consist of, product roadmaps, key technology concepts, and the competitive landscape in which they are sold

HPS/BU Implementation

Understands the strategy and customer requirements involved in deploying software solutions

Change Management

Develops methods for supporting innovation and change across the organization

惠普（HP）公司成立于1939年，是一家业务运营遍及全球170多个国家和地区的高科技公司。我们致力于探索科技和服务如何帮助人们和企业解决其遇到的问题和挑战，并把握机遇、实现愿景、成就梦想。我们运用新的思想和理念来打造更简单、更有价值、更值得信赖的技术体验，不断帮助客户改善其生活和工作方式。

惠普（HP）是全球最大的信息科技（IT）公司之一。我们提供广泛的基础设施和商业产品，从手持设备到世界上最强大的超级计算机，一应俱全。我们为消费者提供了一系列广泛的产品和服务，从数码摄影到数码娱乐，从计算产品到家用打印。这一全面的产品组合让我们能够针对客户的特定需求，提供合适的产品、服务和解决方案。在截止至2007年10月31日的2007财年中，惠普（HP）的营业额达1043亿美元，在2007年美国财富500强中排名第14位。

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