南京招聘

Primary Responsibilities


§ Processes sales orders in SAP software for QIAGEN products from customer Purchase Orders that may be submitted by phone, FAX, email, or other eCommerce channels.
§ Invoices customers based upon product list prices and customer pricing from sales generated quotes in located QIAGEN's CRM software.
§ Provides phone and email support to both customers and sales team on all questions of diverse or specialized scope related to order status, quotations, shipping dates, and billings.
§ Logging all order and logistics complaints from customers.
§ Follow the QIAGEN's Global Revenue Recognition Policy.
§ Other duties as assigned

Primary Position Requirements


Education:
Bachelor degree or above


Experience:
§ At least 1 year of customer service experience in a contact center or billing department
§ Experience with order taking and/or billing
§ At least 1 year of experience as a Customer Care Representative
§ Familiar with standard Microsoft office software (SAP/CRM experience desirable)
§ Basic knowledge and/or experiences in Life Sciences preferred


Interpersonal skills:
§ Ability to work in a team environment
§ Ability to multi-task and work in a fast paced environment
§ Excellent reading and written and communication skills
§ Excellent attendance history
§ Ability to learn quickly
§ Ability to resolve customer inquiries
§ English language skills in addition to local language requirements advantageous
§ Demonstrated good leadership potential

QIAGEN is the leading provider of sample and assay technologies. Sample technologies are used to isolate DNA, RNA and proteins from any biological sample. Assay technologies are then used to make specific target biomolecules, such as the DNA of a specific virus, visible for subsequent analysis.
We have developed more than 500 consumable products and automated solutions. We are the market leader in academic research markets, to leading pharmaceutical and biotechnology companies, to molecular diagnostics laboratories as well as applied testing markets such as forensics, animal or food testing, and pharmaceutical process control.
QIAGEN employs more than 3,900 people in over 35 locations worldwide.

QIAGEN公司在全球35个国家，有着超过3900名员工和一支国际化的管理队伍。行业领先的技术使我们在未来能够持续成长和保持领先地位。
我们致力于全球生物技术市场。我们有着全球网络，代理商服务国家超过42个。同客户的紧密联系使得我们能够不断保持处于技术前沿，不断满足市场需求，不断完善我们产品发展系统。
从1986年以来，我们已经完善和上市了许多科研产品和工业的产品，应用于核酸纯化技术等方面，如：生命科学研究，基因组研究，基因药物发现，核酸分子诊断，基因疫苗和基因治疗市场等。核酸纯化市场的快速发展促使我们不断完善核酸纯化技术。