南京招聘

HRC VOICE Specialist

The HRC Specialist works as part of a team that provides quality customer service by helping resolve routine and complex HR-related questions, issues and escalations. Manages escalations that may also include special cases through inbound calls, on-line or written requests coming from a variety of sources, including: Field HR, client managers, employees, or other HRC team members.

In addition, this role provides HR program support, which typically includes: Process maps, designs and improves processes where necessary. Implements and supports human resources corporate programs and policies; analyzing business situations from which answers can be readily obtained; leverages the expertise of people in other organizations to serve all facets of customers' needs; participates in effective change implementation.

Skills:
O Excellent communication skill in Chinese and English
o Strong understanding of business needs or requirements for assigned HR program.
o Applies knowledge of benefits and other human resources-related legislation, for assigned area.
o Demonstrates working knowledge of typical HR services and programs
o Proficient in using CS support tools (Case Management / HRMS Systems, etc.)
o Demonstrates working knowledge of CS work processes (Benefits payments, annual enrollment, retirement, payroll, etc.)
o Ability to handle highly complex issues and bring to successful resolution
o Self-starter and good problem solving skills
o Strong written and oral communication
o Excellent collaboration and teamwork

Experience & Education
Bachelor or Associates degree in addition to two to three years of customer service related and/or human resources-related experience, -or- high school diploma or equivalent and five years customer service and/or human resources-related experience.

北京外企德科人力资源服务上海有限公司（简称 FESCO Adecco 外企德科）是中国人力资源服务行业具竞争力和品牌价值的FESCO与全球人力资源服务行业领航者Adecco成立的一家中外合资人力资源服务企业，为企业及个人提供业务外包、人事服务、招聘猎头和员工福利等相关人力资源解决方案。

成立于1979年，FESCO拥有悠久的人力资源专业化服务历史、丰富的市场经验以及完备的服务资质，是中国人力资源服务行业的领跑者，Adecco则是全球人力资源行业的巨头，服务网络遍布全球60多个国家和地区。FESCO Adecco成立后，双方通过优势互补，整合了客户资源，依托全球化的资源和服务平台，融合本土网络优势，扩大了业务范围，为客户提供全方位的业务流程外包（BPO）、财务外包与薪酬管理、人事委托/人事派遣、全球化派遣、人才招聘/RPO相关服务、健康福利与弹性福利等人力资源解决方案。合资后的FESCO Adecco飞速发展，并且在浙江、重庆、深圳、苏州设立了分支机构。目前，FESCO Adecco在中国每天服务达100万名员工，服务客户近12,000家。

FESCO Adecco致力于成为***的人力资源全面解决方案提供商，成为客户最值得信赖的人力资源合作伙伴。为客户打开通向国际市场及创新型人力资源服务模式的大门，推动中国乃至全球的人力资源外包产业的健康发展。