南京招聘

KEY RESPONSIBILITIES

Key responsibility 1
Daily operation

-Initially handle he daily operation actives.
-Understanding all company procedures and processes, supervise the day to day operations.
-Maintain the service standard and ensure the brand policies, procedure and being followed up by the team.
-Developing customer service policies and procedures for smooth and consistent implementation
-Identifying opportunities for operational improvement and make constructive improvement suggestions for procedure and customer communication for smooth and consistent implements.
-Report the needs of customer and defining the necessary action needed to satisfy them.
-Working closely with outsourced contractor, monitor the brand policy and procedure are adhered by them all the times.
-Plans, prepares, and devises work schedules, according to budgets and workloads.
-To coach and monitor team members in using of working tools such as NSI and SAPHIR correctly, ensure the accuracy of data in put the system .
-Managing the procurement of spare parts with the suppliers, and making sure that the inventory level remains under control.
-Ensure the products are always in a save environment, be aware of all areas of possible loss due to fraud and/or carelessness
-Ensure that all transactions that affect the store inventory (spare parts and repairs) are processed accurately by auditing .


Key responsibility 2
KPI Performance Monitor
-Leading the team to achieve the key performance target of repair lead-time, repair quality and brand satisfaction.
-Monitor the Yearly stock count results
-Analysis and share KPI result with all team members, set strategy and plan to improve the performance, eventually achieve the company target

Key responsibility 3
Communication

-Working with brands' commercial representatives, CS regional headquarters and supporting functions (HR, logistics, Finance & Administration) to ensure a smooth and effectively communication
-Facilitates teams and clients meeting efficiently
-Providing accurate reports and measurement tools to the management on a timely basis
-To resolve customer requests, questions and complaints frequently analyzing the situations and determine best use of resources.
-Providing help and advice to customers by using the group's services and procedures.
-Investigating and solving customers' problems through telephone, email and face-to-face
-Responding pro-actively to any customers' complaints in the framework of the company's policies

Key responsibility 4
People Management

-Serving as a role model
-Inspires co-workers to attain goals and pursue excellent.
-Participant in the staff recruitment and hiring of the most qualified applicants to meet the nees of the company needs.
-Interprets and communicates work procedures and company policies to staff
-Always refresh information and knowledge depends on employee's understanding
-Determine the training needs whenever necessary
-Effectively utilize each team members to his/her fullest potential
-Acknowledge and appreciates each team members contributions.
-Conduct the staff performance appraisal time to time.


Key responsibility 5
Commercial Awareness
-Being accountable for the CS operations' budget and financial elements (P&L)



JOB PROFILE (FOR RECRUITMENT PURPOSE ONLY)
-Bachelor Degrees in any discipline
-5 years of customer service experience , of which 3 years at managerial level
-Ability to learn complex procedure and proactive in proposing innovations and improvement
-Ability to work under pressure
-Fluency in Mandarin Chinese and English required
-Skills required : Problem Solving, Customer Service, Process Improvement, Decision Making, Managing Processes, Staffing, Planning, Tracking Budget Expenses, Analyzing Information , Developing Standards, Emphasizing Excellence
-Based in BJ

EIC人力资源专家在您的行业和领域拥有资深的经验和创新能力，EIC拥有一支在投资（PE-VC），消费品，医药化工，IT，及工业制造领域拥有丰富工作和顾问经验的顾问团队。EIC服务过的客户更是涵盖了世界顶尖的跨国公司以及各行各业的中小企业。EIC的目标就是通过提供优质、高效及高费效比的服务来为客户创造最大的利益。发现人才,并为他们找到最适合的雇主及职业发展机会,帮助客户获得卓越的成果，同时创造长期合作的双赢局面。

EIC HR experts have deep experience as well as innovation capability in your industry. EIC Consulting owns a team of senior consultants with abundant experience in Private Capital ，Consumable, Pharmaceutical, Chemical, IT, and Industrial Manufacturing fields. The clients of Epoch vary from world top multinationals to medium-sized and small enterprises. EIC Consulting is dedicated to creating the largest profit for clients by providing excellent, efficient and high performance-price ratio service. EIC Consulting aims at searching talents, and bringing them the best employer and the career development opportunities. EIC Consulting helps clients to get best talents and achieve management goals, creating win-win relationship with long term cooperation.