南京招聘

JOB SUMMARY

The Retail Executive, China is responsible for assisting the VP, Retail, China and Area Managers in driving our Customer Experience, Operational Excellence and ultimately Driving Results.  He/she will partner with cross-function teams to ensure a consistent approach towards customer experiences.  He/she is also play a key role in building and maintaining company standards for our stores both internally and with partnerships.  Additionally, this role will drive the execution of special projects and in-store process changes.

 

KEY RESPONSIBILITIES

• Partner with and support store daily operation to ensure shops are smoothly operated daily and consistency across the chain, coaching and monitoring execution level across stores; Regular updating of store operation SOP and operation manual;
• Handle customer complaints;
• Supporting new project development, including all stores openings but not limited to, ordering of supplies, creation of training tools and reference guides etc.;
• Prepare weekly and monthly reports, including but not limited to, retail operation report and competitor report, store performance analysis, KPI benchmarking;
• Draft/Propose store incentive and manage shopping mall promotion updates, assist Head of Retail for the communication and execution;
• Plan/Organize retail meeting, follow up matters or issues arisen from Retail Meetings;
• Store request summary and feedback to supporting functions(Internal & External);
• Prepare and handle payment requisitions/ invoice/ repair form/ manual ticket printing promptly and efficiently, monitor and control department T&E;
• Shoppers, Uniform and business trip management for operation team;
• Ad hoc projects assigned;

 

Represent the Brand

• Generate and execute new ideas to set our brand apart & ensure delivery of transformational customer experience to every customer
• Take ownership to maintain a high standard of store environment including daily cleaning, interior store maintenance, furniture, fixtures, upholstered items, lighting…etc.
• Ensure operational standard are aligned with the brand vision and maintain the integrity of the brand
• Partner with Store-in-Charge and Area Manager to resolve customer service issues, particularly in the areas of product damages, repairs, exchanges/transfers, dry cleaning, courier services…etc.

 

Drive the Business & Deliver Results

• Ensure disciplined, business-focused management of inventory levels and store expenses (i.e.  supplies and packaging, maintenance, paid-outs, vendor billing & reconciliation)
• Manage workload with agility, prioritizing effectively and making decisions that positively impact every customer experience

 

EDUCATION & PRIOR EXPERIENCE NEEDED

• Excellent verbal and written communication
• Highly collaborative style and ability to understand and synthesize the needs of various stakeholders
• Excellent time management, planning and organization skills
• Strong entrepreneurial spirit and problem solving ability
• High self-motivation and ability to take initiative
• Demonstrates personal ownership and accountability
• Highly proficient with Microsoft Excel and PowerPoint
• 1-3 years of experience in a fast-paced retail environment

• Understanding of store operations (POS, inventory, policies & procedures) a plus

Tory Burch 是一个美国生活时尚品牌，旨在启发并鼓舞世界各地的***以卓越品格、自信态度和美丽姿采活出斑斓人生。本系列以经典精神碰撞摩登格调，体现了创始人 Tory Burch 的个人风格，贯穿了鞋履、时装、手袋和生活用品等多个品类。

2004 年 2 月，公司在曼哈顿市中心开设了一家精品店。如今我们已发展成为一个全球品牌，业务覆盖 50 多个国家，并通过 Tory Burch Foundation 持续提升***权益和企业家精神。

树立品牌诚信、打造精美产品和完成社会使命是我们作为一家公司以及我们迄今为止实现成功发展所不可或缺的东西。当然，同样重要的还有我们无与伦比的优秀团队和独一无二的企业文化。我们相信在企业不断发展壮大的过程中，每一名雇员都发挥着至关重要的作用。