南京招聘

ABOUT SAINT LAURENT

Founded in 1961, Yves Saint Laurent was the first couture house to introduce the concept of luxury prêt-à-porter in a 1966 collection called ‘Rive Gauche’, synonymous with youth and freedom. This shift represented a first critical step in the modernization of fashion and revolutionized the socio-cultural landscape.

In 1999, the luxury goods division of the Kering Group acquired Yves Saint Laurent and, under the creative direction of Anthony Vaccarello since April 2016, continues to position the house at the summit of the luxury universe.

Today, Saint Laurent collections include women’s and men’s ready-to-wear, shoes, handbags, small leather goods, jewelry, scarves, ties and eyewear.

We are currently seeking a Client Engagement Manager, China who will report to the General Manager, China / Client Engagement Manager, APAC as part of our dynamic team in China.

ROLE

The purpose of your role is to drive and implement Client Engagement activities in China, supporting a customer centric culture and a particular focus on the retail network.

You will support the Regional Client Engagement and China retail teams in designing and executing Client Engagement initiatives, by establishing strong cooperation and partnership between HQs, Regional Client Engagement department and local departments such as retail, merchandising and operations, ensuring the timely execution of initiatives and reports, and understanding current customers and opportunities to acquire new ones, across China.

MISSION

CRM

• Ensure accurate store data collection and data quality
• Perform tasks related to CRM systems (upgrading, data cleansing, integration, etc.)
• Implement strategies and targeted actions that increase customer base, drive sales and CRM KPIs
• Support local retail team with regular CRM KPIS reports.
• Monitor and improve Customer Engagement KPIS (new customers, retention, frequency, etc.) to support regional team in driving action plans
• Monitor marketing initiatives (e.g., marketing ROI) and follow-up budget for marketing tools

CLIENTELING

• Drive the implementation and execution of corporate clienteling programs and practices in China, in order to recruit new customers and increase loyalty among existing ones
• Manage and coordinate the deployment of all process, tools and training, relative to the YSL Clienteling Approach, including the launch and follow-up of the Klienteling tool in selected stores
• Provide support and guidance the retail teams in all Clienteling activities, and ensure appropriate focus on strategic clients (e.g., Locals, VICs) in order to reach business goals

VIC ENGAGEMENT

• Contribute in the design/planning and lead the regional execution of VIC Initiatives (e.g., Fashion Shows, dinners) conducted centrally and locally, and evaluate effectiveness of all strategic and tactical activities

• Work collaboratively with local General Managers and Store Management teams, to ensure objectives are set, measured and achieved to drive growth of our top clients’ business in the region

PROFILE

• Minimum of 5 years’ experience in retail, solid experience in Client Relationship Management
• Degree holder in Marketing, Business or related discipline preferable
• Proven ability to drive positive customer experiences that build loyalty and deliver measurable results
• Dynamic, passion for the fashion industry and knowledge of the luxury market/competitors
• Commercial awareness and strong business acumen
• Strong analytical and numerical skills
• Strong verbal and written communication skills and excellent organizational skills
• Proficiency with Microsoft Office, in particular Excel and CRM systems
• Fluency in English (Mandarin and/or Cantonese would be an advantage)

Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

YVES SAINT LAURENT于1961年成立，是***女装订造服品牌于1966年以 ’RIVE GAUCHE’ 系列演绎奢华READY-TO-WEAR的现代概念，标志着年青活力及自由生活态度，全面改革社会文化面貌，也是时装现代化的里程碑。
1999年，KERING集团奢侈品牌收购YVES SAINT LAURENT，并于2016年4月委任ANTHONY VACCARELLO为品牌创作总监，进一步带领品牌在奢华商品界顶峰大展创意。
SAINT LAURENT现有系列包括男女装成衣、鞋履、手袋、小型皮具、珠宝、丝巾、领带及眼镜。

圣罗兰（上海）贸易有限公司成立于2010年，从事圣罗兰品牌产品在中国大陆的批发及零售业务。公司因业务需要，诚聘所述职位。
应聘方式：请将中英文简历（请务必附近照，标明所应聘职位，并写明当前和期望薪资）以电子邮件的形式发往stella.li@ysl.com