南京招聘

The Lead Consultant is responsible to lead the service delivery of SWIFT Key customers and to support documentation relating to services provided by the team.

牵头顾问负责领导快速关键客户的服务交付，并支持与团队提供的服务有关的文件。

Responsibilities

Project Delivery

. To lead the service delivery of SWIFT key customers, focus on central banks, large banks and financial institutions in China, e.g. People's Bank of China, Bank of China, Industrial and Commercial Bank of China, China Construction bank etc. ;

负责Swift关键客户的服务交付，重点关注中国的中央银行、大型银行和金融机构，如中国人民银行、中国银行、中国工商银行、中国建设银行等；

. Drive client experience, strategic initiatives with service team, review service proposal and manage annual operational status;

与服务团队一起推动客户经验，战略计划，审核服务方案并管理年度运营状况；

. Work closely with sales, operations, technical help desk, and fulfilment department leveraging teamwork to provide the client with a seamless delivery;

与销售部、运营部、技术服务台和实现部门紧密合作，利用团队合作为客户提供无缝的交货；

. Resolve conflicts and barriers professionally, while appropriately escalating concerns that may jeopardize client experience;

专业地解决冲突和障碍，同时适当升级可能危及客户经验的关切；

. Work independently with strong organizational skills to overcome challenges and ensure our client's needs are satisfied;

独立工作，具有较强的组织能力，克服挑战，确保客户的需求得到满足；

. Employ polished verbal and written communications to constantly keep our client and sales informed with latest information of SWIFT;

使用完善的口头和书面沟通，不断向我们的客户和销售人员提供最新的Swift信息；

. Drive regular customer service meeting, deliver system health check report, troubleshooting course and workshop;

定期召开客户服务会议，提供系统健康检查报告，故障排除过程和专题讨论会；

. Leverage industry and product expertise to deepen client relationships and mitigate risk throughout the servicing process;

利用行业和产品专长，在整个服务过程中深化客户关系并减轻风险；

. Take part in Incident management, and communicate with customer with party line and incident report.

参与事件管理，并与客户进行沟通。

Customer/Partner Relationship Management

. Support the development of long-term relationship with customers during business development and project delivery;

在业务开发和项目交付过程中支持与客户建立长期关系；

. Manage customer relationship at project management level for project responsible;

负责项目管理层面的客户关系管理

. Support the development of strategic partnerships with internal parties to strengthen the practice’s go to market and delivery model, hence increasing the competitiveness of the practice.

支持与内部各方建立战略伙伴关系，以加强实践的市场和交付模式，从而提高实践的竞争力。

Team/ People Management

. Manage resource plan for the project;

理项目的资源计划；

. Ensure self's a billability and utilization rate;

确保自己的可信赖性和利用率；

. Coach and manage team and individual consultants;

指导和管理团队和顾问；

. Develop high performing, cohesive teams within the project;

在项目中发展高绩效、有凝聚力的团队；

. Create and provide opportunities for staff development within the project.

在项目内创造和提供工作人员发展机会。

Requirement

1. Typically 5 years consulting experience.

有5年以上的咨询经验。

2. Experience in SWIFT support is an advantage.

有快速支持经验者优先。

3. Strong analytical skill and communication skill. Interview and report writing skills are essential.

较强的分析能力和沟通能力。面试和报告撰写能力是必要的。

4. Self-motivated, creative and a strong team player.

自我激励，创造力强，团队合作精神强。

5. Excellent presentation, negotiation and interpersonal skills.

优秀的演讲、谈判和人际交往技巧。

6. Ability to lead, develop and maintain respectful and trusting relationship.

能够领导、发展和保持相互尊重和信任的关系。

7. Demonstrates strong technical skills required for the role, pays attention to detail, takes initiative to broaden his/her knowledge and demonstrates appropriate analytical skills.

表现出所需的专业技能，注重细节，主动扩大自己的知识，并展示适当的分析能力。

8. Able to travel as required.

能按要求出差。

9. Bachelor degree in Computer Science, Information Science.

计算机科学、信息科学学士学位。

10. Proven ability to work creatively and analytically in a problem-solving environment.

在解决问题的环境中创造性地和分析性地工作的能力。

11. Good knowledge of OS systems, such as AIX, Linux and Windows 2012.

熟悉操作系统系统，如AIX、Linux和Windows 2012。

NCS集团是亚太区优秀的信息通信服务供应商，隶属于新加坡电信集团，业务涵盖了亚太和欧洲、美洲的20多个国家。NCS提供端对端的信息通讯技术解决方案，帮助政府与企业通过创新型技术实现商业价值。我们的交付能力包括咨询、开发、系统集成、外包、基础设施管理以及门户解决方案。另外，NCS还提供移动、社交网络、商业分析以及云计算服务。
NCS总部设在新加坡，拥有超过8000名员工，为政府及大型全球商业企业提供服务。服务行业包括公共部门、国防、国土安全、教育、交通、物流、机场运营、航空、医疗保健、金融服务、制造、电信以及公用事业。
NCS集团是新加坡“智慧国”战略合作伙伴，全程参与了新加坡在智慧城市发展建设历程中的每一期行动计划，累积了丰富的成功经验和专业知识。通过统一实践的电子政务和新兴技术，为智慧城市项目提供顶层设计规划和具体方案，将城市态势感知、公民交流和运营效率的提升有机的结合在一起，跨越各个领域来帮助建设可持续发展的、智慧的安全城市。