南京招聘

Some careers grow faster than others.

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Retail Banking and Wealth Management

Retail Banking and Wealth Management leverages HSBC’s global retail banking expertise and wealth management capabilities to deliver a broad range of world-class retail banking solutions to millions of customers. Driving for growth in key markets around the world, the business comprises areas such as retail banking, wealth management, insurance and asset management, with a focus on customer-centric propositions and innovative and efficient distribution channels that will differentiate our customer experience and deliver market leading retail banking and wealth management solutions.

We are currently seeking an experienced professional to join this team in the role of Customer Analytics and CRM Officer / Assistant.

In this role, you will:

·Assist in conducting Customer analytics and profiling of the targeted customer segments based on Group/Regional Propositions Strategies; to facilitate the formulation of customer segment goals and objectives, product strategies and targets, customer experience guidelines, etc.

·Assist implementation of customer contact programs (and manage some simple ones), including but no limited to customer profiling and analysis, customer list generations, channel resources liaison, sales script preparation / coordination, briefing and training, program result tracking and MI preparation.

·Support ongoing review and maintenance of the inventory of automated Contact Leads/Triggers which drive communication to customers directly or through Distribution channels, to assure they are Customer-centric and directly contributing on driving customer value.

·Contribute to initiatives on improving customer data quality and comprehensiveness (i.e. demographics, transactions, customer value, etc) that drive up the effectiveness of Customer Contact programs over time

·To be an expert and ambassador for the CRM System; prepare/update related user guides, procedures, training materials, etc; support CRM system users on day-to-day usage; assist line manager in conducting briefing.

To be successful in the role, you should meet the following requirements:

·Bachelor degree (recognized by the state) or above

·5 years+ working experience in Financial Institution(s); experience in RBWM and frontline sales role is preferred

·Proficient in Microsoft office applications (Excel, Access, Powerppt); knowledge in SAS is a definite advantage

·Detail-oriented and is able to work independently and deliver based on defined timeline

·Ability in obtaining buy-in and support from other stakeholders and organise taskforce to acheive effective use of resources

·Good oral and written communication in English and Chinese

You’ll achieve more when you join HSBC.

http://www.hsbc.com.cn/1/2/careers-cn

HSBC takes pride in a diverse and inclusive working environment that sees our people benefit from mentoring, flexible working and the support of Employee Resource Network Groups. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank (China) Company Limited

汇丰是具有全球规模的金融服务机构。我们通过三大环球业务：财富管理及个人银行、工商金融、环球银行及资本市场，为超过4,000万名客户提供服务。我们的业务网络遍及欧洲、亚洲、中东及非洲、北美和拉美，覆盖全球64个国家和地区。

“开拓全球机遇”乃汇丰的使命，也是集团价值所在。我们发挥***的专业知识、能力、广阔视野及多元观点，致力为客户开拓崭新机遇。我们云集人才，集思广益，汇聚资本，促进业务发展及增长，为集团的客户、雇员、投资者、社区，以至整个世界缔造更美好的未来。

汇丰控股有限公司在伦敦、香港、纽约和百慕大证券交易所上市，股东约 194,000 名，遍布全球 130个国家和地区。