南京招聘

工作职责：

• 具有时尚感并为客户提供有效推荐；
• 达到销售指标，增进业绩表现，维系并促进客户关系；
• 熟悉线上购物流程，为客户提供购物指引，解决客户的问题；
• 在线/热线/邮件等多途径客户服务；
• 协助包含退换货与客户投诉等一系列售前售后工作。

职位需求：

• 专科以上学历；
• 英语沟通流畅者优先；
• 有线上客户服务与销售经验为佳；
• 善于沟通，理解能力强，能够及时高效解决客户问题；
• 一年以上的奢侈品行业或呼叫中心的工作经验。

Key Accountabilities

• Fashion adviser and provide direct recommendations to the consumers
• Guidance in the shopping process or through clienteling activities
• Online chatting/telephone/email service
• Pre-sell supports and assistance
• After sales activities, such as arrange all return & exchange process into system
• Deal with product quality issue and consumers' complaints
• Live800 & call center support
• To improve and achieve sales & CRM performance from commercial perspective.
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Job Requirements

• Good command of English is preferred
• Junior College or above
• Previous customer service and sales experience
• Experience with online call centers is preferred
• Confident in resolving customer escalations with speed and diplomacy
• Excellent interpersonal and communication skills
• At least one year experience in luxury industry or call center background

古驰 (Gucci)，1921年创立于佛罗伦萨，是全球精品品牌之一。借由其独特的创意和革新，以及精湛的意大利工艺闻名于世。古驰隶属于全球高端精品集团——开云集团 (Kering)，旗下拥有一系列时装、皮具、珠宝及腕表等知名品牌。