南京招聘

Primary Purpose

The Lead Consultant is responsible to lead the service delivery of SWIFT Key customers and to support documentation relating to services provided by the team.

Responsibilities

Project Delivery

. To lead the service delivery of SWIFT key customers, focus on central banks, large banks and financial institutions in China, e.g. People's Bank of China, Bank of China, Industrial and Commercial Bank of China, China Construction bank etc. ;

. Drive client experience, strategic initiatives with service team, review service proposal and manage annual operational status;

. Work closely with sales, operations, technical help desk, and fulfilment department leveraging teamwork to provide the client with a seamless delivery;

. Resolve conflicts and barriers professionally, while appropriately escalating concerns that may jeopardize client experience;

. Work independently with strong organizational skills to overcome challenges and ensure our client's needs are satisfied;

. Employ polished verbal and written communications to constantly keep our client and sales informed with latest information of SWIFT;

. Drive regular customer service meeting, deliver system health check report, troubleshooting course and workshop;

. Leverage industry and product expertise to deepen client relationships and mitigate risk throughout the servicing process;

. Take part in Incident management, and communicate with customer with party line and incident report.

Customer/Partner Relationship Management

. Support the development of long-term relationship with customers during business development and project delivery;

. Manage customer relationship at project management level for project responsible;

. Support the development of strategic partnerships with internal parties to strengthen the practice’s go to market and delivery model, hence increasing the competitiveness of the practice

Team/ People Management

. Manage resource plan for the project;

. Ensure self's billability and utilization rate;

. Coach and manage team and individual consultants;

. Develop high performing, cohesive teams within the project;

. Create and provide opportunities for staff development within the project.

Requirement

1. Typically 5 years consulting experience.

2. Experience in SWIFT support is an advantage.

3. Strong analytical skill and communication skill. Interview and report writing skills are essential.

4. Self-motivated, creative and a strong team player.

5. Excellent presentation, negotiation and interpersonal skills.

6. Ability to lead, develop and maintain respectful and trusting relationship.

7. Demonstrates strong technical skills required for the role, pays attention to detail, takes initiative to broaden his/her knowledge and demonstrates appropriate analytical skills.

8. Able to travel as required.

9. Bachelor degree in Computer Science, Information Science.

10. Proven ability to work creatively and analytically in a problem-solving environment.

11. Good knowledge of OS systems, such as AIX, Linux and Windows 2012.

NCS集团是亚太区优秀的信息通信服务供应商，隶属于新加坡电信集团，业务涵盖了亚太和欧洲、美洲的20多个国家。NCS提供端对端的信息通讯技术解决方案，帮助政府与企业通过创新型技术实现商业价值。我们的交付能力包括咨询、开发、系统集成、外包、基础设施管理以及门户解决方案。另外，NCS还提供移动、社交网络、商业分析以及云计算服务。
NCS总部设在新加坡，拥有超过8000名员工，为政府及大型全球商业企业提供服务。服务行业包括公共部门、国防、国土安全、教育、交通、物流、机场运营、航空、医疗保健、金融服务、制造、电信以及公用事业。
NCS集团是新加坡“智慧国”战略合作伙伴，全程参与了新加坡在智慧城市发展建设历程中的每一期行动计划，累积了丰富的成功经验和专业知识。通过统一实践的电子政务和新兴技术，为智慧城市项目提供顶层设计规划和具体方案，将城市态势感知、公民交流和运营效率的提升有机的结合在一起，跨越各个领域来帮助建设可持续发展的、智慧的安全城市。