南京招聘

为应对公司快速发展，我们需要若干具有高度责任心、良好服务意识和良好英语会话能力的伙伴加入，处理公司的日常办公需求及网站运营方面的前端报修，通过服务意识、服务能力以及对携程现有业务模式了解相结合，准确发现和识别故障，寻求妥善的解决方案。我们会为你提供完善的技能培训，充足的发展空间和有吸引力的福利待遇，期待你的到来！

职位描述

工作职责：

1.对用户在当前主流的操作系统进行使用上的支持，如Win7、WIN10、Pro安装、配置、基本功能；

2.对用户在Office Word、Excel、Powerpoint等的软件进行使用上的支持；

经过内训后，需要获得以下技能：

1.熟悉公司online各版面布局，时刻关注外网可用性，在线测试外网运营情况；

2.熟悉公司内部offline各模块功能，通过使用各内部模块测试内网稳定性；

3.对来自监控团队的告警或故障事件，能及时判断严重等级，并根据问题的简易复杂程度，第一时间对事件及时处理或协调相关后端工程师处理；

4.接听/处理故障报告的电话/邮件，协调相关人员完成故障的处理，必要时远程客户端获取故障信息，对故障事件进行纪录，升级，回访和关闭；

职位要求：

1.全日制高校本科或以上学历，计算机或英语专业优先；

2.英语CET-4及以上，或有口语会话能力者优先；

3.熟练使用常用办公软件，如windows、office；

4.条理清楚，思路敏捷，沟通能力优秀；

5.待人友善，有亲和力，敬业爱岗，有自我约束能力；

6.欢迎应届毕业生。

To catch the fast development of the company, We need several partners with high sense of responsibility, good service awareness and good English conversation skills. Handle the daily office requirements and front-end repair of website operation. Through the service consciousness、the service ability as well as carries on the combination to understanding of the existing business model of Ctrip, find and identify faults, and finally seek proper solutions. We will provide you with excellent skills training, adequate development space and attractive benefits. Welcome to join us！

Job description

Major Job Responsibilities:

1. Support users in the current mainstream operating system, such as Win7, WIN10, Pro installation, configuration, basic functions;
2. Support users in Office Word, Excel, Powerpoint and other software;

After training, you need to acquire the following skills:

1. Be familiar with the layout of the company online, always pay attention to the availability of extranet, and online test the operation of the extranet.
2. Be familiar with the functions of offline modules, test Intranet stability by using each internal module
3. Be able to determine the severity of an event in time which is from the alarm or events from the monitoring team. And according to the simple complexity of the problem, the event should be dealt with timely or coordinated the back-end engineers to deal with.

Answer the repair phone/ Deal with the fault email, coordinate the relevant personnel to deal with the problem, remote client to get fault information when necessary, record, update, return and close the failure events.

Basic Job Requirements:

1、Bachelor degree or above of full-time college; Major in computer or English is preferred

2、CET-4 or above, or conversational skills in English is preferred

3、Familiar with MS office software.

4、Well organized , Quick thinking, Excellent communication skills.

5、Friendly, Have affinity, Be dedicated and love the job, Have the ability to self-restraint.

6、Welcome the fresh graduates.

Trip.com Group Limited (Nasdaq: TCOM) is a leading one-stop travel service provider consisting of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group enables local partners and travelers around the world to make informed and cost-effective bookings for travel products and services, through aggregation of comprehensive travel-related information and resources, and an advanced transaction platform consisting of mobile apps, Internet websites, and 24/7 customer service centers. Founded in 1999 and listed on Nasdaq in 2003, Trip.com Group has become one of the largest travel companies in the world in terms of gross merchandise value.
携程集团（纳斯达克股票代码：TCOM）是一家领先的在线旅游服务提供商，旗下品牌包括Tirp.com，携程，天巡和去哪儿。携程集团能够整合复杂的旅游相关信息并通过其先进的移动端app，网站以及24小时无间断的免费客户服务中心提供旅游产品预订和服务，帮助商务和休闲游用户获取信息，降低成本。携程集团自1999年成立、2003年纳斯达克上市以来发展迅速，已经成为全球***的旅游服务提供商之一。