技术支持（金融科技）
上海联蔚信息科技有限公司
- 公司规模：1000-5000人
- 公司性质：外资（欧美）
- 公司行业：计算机软件
职位信息
- 发布日期：2018-03-19
- 工作地点：上海-徐汇区
- 工作经验：3-4年经验
- 学历要求：本科
- 职位月薪：1.5-2万/月
- 职位类别：ERP实施顾问
职位描述
Client Support & Service
The role will work in financial department, provide technical and/or system problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions.
Solutions include, but are not limited to, resolving all kinds of investment system software issues and troubleshooting different issues. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Representatives will perform related work as required as well as investigate / report / workaround possible software defects.
Duties and Tasks/Essential Functions:
? Deliver service and support to end-users via remotely or onsite;
? Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
? Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
? Diagnose and resolve technical hardware and software issues involving internet connectivity, operations, software and more;
? Research required information using available resources;
? Identify and escalate priority issues per Client specifications;
? Redirect problems to appropriate resource;
? Accurately process and record call transactions using a computer and designated tracking software;
? Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;
? Organize ideas and communicate oral messages appropriate to listeners and situations;
? Follow up and make scheduled call backs to customers where necessary;
? Stay current with system information, changes and updates
Skill and Knowledge Qualifications:
? Ability to speak and write clearly and accurately;
? Demonstrated proficiency in typing and grammar;
? Knowledge of relevant software computer applications and equipment;
? Knowledge of customer service principles and practices;
? Effective listening skills;
? Willingness to co-operate with others and work to the greater good;
? Multi-tasking capabilities;
The role will work in financial department, provide technical and/or system problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions.
Solutions include, but are not limited to, resolving all kinds of investment system software issues and troubleshooting different issues. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Representatives will perform related work as required as well as investigate / report / workaround possible software defects.
Duties and Tasks/Essential Functions:
? Deliver service and support to end-users via remotely or onsite;
? Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
? Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
? Diagnose and resolve technical hardware and software issues involving internet connectivity, operations, software and more;
? Research required information using available resources;
? Identify and escalate priority issues per Client specifications;
? Redirect problems to appropriate resource;
? Accurately process and record call transactions using a computer and designated tracking software;
? Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;
? Organize ideas and communicate oral messages appropriate to listeners and situations;
? Follow up and make scheduled call backs to customers where necessary;
? Stay current with system information, changes and updates
Skill and Knowledge Qualifications:
? Ability to speak and write clearly and accurately;
? Demonstrated proficiency in typing and grammar;
? Knowledge of relevant software computer applications and equipment;
? Knowledge of customer service principles and practices;
? Effective listening skills;
? Willingness to co-operate with others and work to the greater good;
? Multi-tasking capabilities;
职能类别： ERP实施顾问
关键字： 计算机专业 英文 ERP
公司介绍
公司介绍
上海联蔚信息科技有限公司(简称：联蔚科技，英文名称：Shanghai Connext Information Technology Co., Ltd) 成立于2000年，前身为贝塔斯曼旗下欧唯特集团的下属子公司，欧唯特信息系统（上海）有限公司。
公司在数字化服务和信息技术服务领域拥有十年以上的沉淀，基于深厚的行业经验和客户洞察，帮助金融、汽车、零售、消费品、高科技、房地产等行业企业应对数字化时代瞬息万变的商业挑战。公司的四大核心业务为金融科技、电子商务、CRM和数字营销、云服务，拥有大量知名的客户案例和行业领先的解决方案。
为顺应行业客户的数字化转型和升级浪潮，公司还将在数字化云安全、互联网技术培训、基于工业4.0的系统集成、智能互联和物联网等领域谋求建树，持续进行投入和拓展，致力于为行业客户的数字化进程创造更多的价值。
联联蔚科技的总部位于上海，在南京、北京、广州、深圳均设有研发和服务机构，拥有超过500名专业人才，公司非常关注人才的培养和发展，并且积极履行企业的社会责任。公司也是IBM、Microsoft、SAP、Adobe、Sitecore、Efront、AWS、阿里云等国际知名厂商在中国地区的重要合作伙伴
公司总部：上海市徐汇区平福路188号2号楼5楼
北京分部：北京市霄云路26号B2708室
广州分部：广州天河区林和西路161号中泰国际广场A1601室
南京分部：南京市秦淮区应天大街388号1865创意产业园C2栋
现公司由于业务需要，诚聘所述人员。
上海联蔚信息科技有限公司(简称：联蔚科技，英文名称：Shanghai Connext Information Technology Co., Ltd) 成立于2000年，前身为贝塔斯曼旗下欧唯特集团的下属子公司，欧唯特信息系统（上海）有限公司。
公司在数字化服务和信息技术服务领域拥有十年以上的沉淀，基于深厚的行业经验和客户洞察，帮助金融、汽车、零售、消费品、高科技、房地产等行业企业应对数字化时代瞬息万变的商业挑战。公司的四大核心业务为金融科技、电子商务、CRM和数字营销、云服务，拥有大量知名的客户案例和行业领先的解决方案。
为顺应行业客户的数字化转型和升级浪潮，公司还将在数字化云安全、互联网技术培训、基于工业4.0的系统集成、智能互联和物联网等领域谋求建树，持续进行投入和拓展，致力于为行业客户的数字化进程创造更多的价值。
联联蔚科技的总部位于上海，在南京、北京、广州、深圳均设有研发和服务机构，拥有超过500名专业人才，公司非常关注人才的培养和发展，并且积极履行企业的社会责任。公司也是IBM、Microsoft、SAP、Adobe、Sitecore、Efront、AWS、阿里云等国际知名厂商在中国地区的重要合作伙伴
公司总部：上海市徐汇区平福路188号2号楼5楼
北京分部：北京市霄云路26号B2708室
广州分部：广州天河区林和西路161号中泰国际广场A1601室
南京分部：南京市秦淮区应天大街388号1865创意产业园C2栋
现公司由于业务需要，诚聘所述人员。
联系方式
- 公司地址：地址：span居里路361号29号楼2号门