Operation Team Leader共享服务中心组长
美亚财产保险有限公司
- 公司规模:1000-5000人
- 公司性质:外资(欧美)
- 公司行业:保险
职位信息
- 发布日期:2017-12-05
- 工作地点:广州-越秀区
- 工作经验:无工作经验
- 学历要求:本科
- 语言要求:英语 普通话
- 职位月薪:6-7千/月
- 职位类别:客服主管
职位描述
职位描述:
Duties & Responsibilities
? Manages day-to-day team operations. Support and lead the operation team to ensure all service levels agreements & targets are achieved.
? Implements initiatives or activities to engage and motivate staff
? Executes plans to improve individual and team performance
? Provides performance reports on a regular basis to his/her direct supervisor
? Manages utilization of team resource such as but not limited to leaves, team funds, supplies, etc.
? Performs basic capacity and staffing analysis and quality management
? Develops team members to take on additional responsibilities. Conceptualize and implement internal rewards or employee programs within the unit for retention & growth.
Key Measuring Parameters
? Team KPI
? SLA achievement
? Initiatives
? Customer Satisfaction
Candidate Specification
? Bachelor degree or above with 1-3 years team management experience preferably in multinational companies.
? Experience in BPO/Shared Service/Data Processing Center/Customer service center is preferable.
? Proficient in English and Cantonese.
? Ability to resolve problem independently and good communications skills with counter parties.
? Leadership with good interpersonal skill and coaching skill.
? Good business planning skill and data analysis skill.
? Open mindset for changes and strong sense on process excellent/ improvement.
Duties & Responsibilities
? Manages day-to-day team operations. Support and lead the operation team to ensure all service levels agreements & targets are achieved.
? Implements initiatives or activities to engage and motivate staff
? Executes plans to improve individual and team performance
? Provides performance reports on a regular basis to his/her direct supervisor
? Manages utilization of team resource such as but not limited to leaves, team funds, supplies, etc.
? Performs basic capacity and staffing analysis and quality management
? Develops team members to take on additional responsibilities. Conceptualize and implement internal rewards or employee programs within the unit for retention & growth.
Key Measuring Parameters
? Team KPI
? SLA achievement
? Initiatives
? Customer Satisfaction
Candidate Specification
? Bachelor degree or above with 1-3 years team management experience preferably in multinational companies.
? Experience in BPO/Shared Service/Data Processing Center/Customer service center is preferable.
? Proficient in English and Cantonese.
? Ability to resolve problem independently and good communications skills with counter parties.
? Leadership with good interpersonal skill and coaching skill.
? Good business planning skill and data analysis skill.
? Open mindset for changes and strong sense on process excellent/ improvement.
职能类别: 客服主管
公司介绍
美国国际集团 (AIG)是一家国际领先的保险机构,为130多个国家的客户提供服务。AIG旗下公司通过全球最广泛的财产责任保险业务网络服务各类商业、机构及个人客户。AIG旗下公司在美国亦是领先的寿险及退休金服务提供者。AIG的普通股在纽约证券交易所及东京证券交易所上市。
美亚财产保险有限公司(简称“美亚保险”)是AIG旗下在中国经营财产责任险保险的独资子公司,目前在北京市、上海市、广东省、深圳市和江苏省设有分支机构。
American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG common stock is listed on the New York Stock Exchange and the Tokyo Stock Exchange.
AIG Insurance Company China Limited (AIG China, formerly Chartis Insurance Company China Limited) is a China registered wholly owned property & casualty subsidiary of AIG, with branch offices in Beijing, Shanghai, Guangdong Province, Shenzhen and Jiangsu Province.
www.aig.com
美亚财产保险有限公司(简称“美亚保险”)是AIG旗下在中国经营财产责任险保险的独资子公司,目前在北京市、上海市、广东省、深圳市和江苏省设有分支机构。
American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG common stock is listed on the New York Stock Exchange and the Tokyo Stock Exchange.
AIG Insurance Company China Limited (AIG China, formerly Chartis Insurance Company China Limited) is a China registered wholly owned property & casualty subsidiary of AIG, with branch offices in Beijing, Shanghai, Guangdong Province, Shenzhen and Jiangsu Province.
www.aig.com
联系方式
- 公司地址:地址:span上海市浦东新区世纪大道1589号长泰国际金融大厦5楼