Customer Service Coordinator (6 months)
德司达集团
- 公司规模:150-500人
- 公司性质:外资(欧美)
- 公司行业:服装/纺织/皮革
职位信息
- 发布日期:2017-11-29
- 工作地点:上海-闵行区
- 工作经验:2年经验
- 职位月薪:6-8万/年
- 职位类别:客服专员/助理 其他
职位描述
职位描述:
Job Task:
SAP Process customer orders in a timely and accurate basis
Check whether incoming order is normal or not against sales history and forecast, keep PM & sales & MM informed for sudden demand/new business.
Responsible for customer order tracking.
Maintain good communication and coordination with internal & external customers.
Responsible for the personal and team KPI successfully completed.
Allocate short stock to customers in consultation with Sales managers.
Verify SO invoices with F&A department.
Coordinate to provide COA & MSDS to customers after getting authorization from BM.
Coordinate for customers complaint.
Other related works assigned by team leader.
Job Requirement:
College degree or above
Strong sense of responsibility, customer service and team work, able to work under pressure, able to communicate effectively across all levels of the organization.
Independent thinking and problem-solving
Good computer skills like Word, Excel, Outlook
Familiar with SAP and foreign trade business process is preferred.
Above 2 years working experience on order management or customer service.
Fluent English in listening, speaking, reading and writing.
Job Task:
SAP Process customer orders in a timely and accurate basis
Check whether incoming order is normal or not against sales history and forecast, keep PM & sales & MM informed for sudden demand/new business.
Responsible for customer order tracking.
Maintain good communication and coordination with internal & external customers.
Responsible for the personal and team KPI successfully completed.
Allocate short stock to customers in consultation with Sales managers.
Verify SO invoices with F&A department.
Coordinate to provide COA & MSDS to customers after getting authorization from BM.
Coordinate for customers complaint.
Other related works assigned by team leader.
Job Requirement:
College degree or above
Strong sense of responsibility, customer service and team work, able to work under pressure, able to communicate effectively across all levels of the organization.
Independent thinking and problem-solving
Good computer skills like Word, Excel, Outlook
Familiar with SAP and foreign trade business process is preferred.
Above 2 years working experience on order management or customer service.
Fluent English in listening, speaking, reading and writing.
职能类别: 客服专员/助理 其他
公司介绍
About DyStar
DyStar Group is a solution provider, offering customers across the globe a complete range of colorants, auxiliaries and services. The DyStar Group has offices, competence centers, agencies and production plants in over 50 countries to ensure the availability of expertise in all important markets. With a heritage of more than a century of product development and innovation for the textile and leather industry, DyStar has developed into new markets and now in addition serves the paper, plastic and many other specialty chemical industries.
DyStar’s service division assist Brands & Retailers and their Industry partners from their first inspiration throughout the entire supply chain to ensure that they meet stringent quality and ecological specifications, reduce costs and shorten lead times. The service division offers state of the art color communication through CSI, textile and ecology testing through Texanlab, ecology and environmental advice, supply chain auditing and consulting for RSL compliant sustainable processes through Sustainable Textile Solutions programs.
The DyStar econfidence program provides assurance that recommended products comply with legal, voluntary and brand & retailer RSL (Restricted Substance List) requirements. It is an assurance that our products are in compliance with chemical and environmental legislation in each market in which they are sold.
Visit ************** for more information.
关于德司达
德司达集团是一家解决方案供应商,在全球范围内为客户提供门类齐全的着色剂、助剂和服务。德司达集团在全球50多个国家设有办事处、技术中心、代理机构和生产工厂,以确保能够为所有重要市场提供专业知识。凭借为纺织和皮革行业产品开发和创新的百年传承,德司达已经开发新兴市场,如今还服务于纸张、塑料和其他众多特种化学品行业。
德司达的服务部门从整个供应链中的***个灵感开始协助品牌及零售商及其行业合作伙伴,以确保它们符合严格的质量和生态规格、降低成本,以及缩短交货周期。该服务部门通过CSI提供先进的色彩沟通,通过Texanlab提供纺织品和生态测试,通过可持续纺织品方案为限用物质清单合规可持续流程提供生态和环境咨询、供应链审核和咨询。
德司达econfidence旨在为我们的纺织客户提供保证,即我们推荐的染料和化学品符合法律、自愿性规范和品牌及零售商限用物质清单的要求。这确保我们的产品符合所销售的每个市场的化学和环境法。
浏览 ************** 获取更多详情。
DyStar Group is a solution provider, offering customers across the globe a complete range of colorants, auxiliaries and services. The DyStar Group has offices, competence centers, agencies and production plants in over 50 countries to ensure the availability of expertise in all important markets. With a heritage of more than a century of product development and innovation for the textile and leather industry, DyStar has developed into new markets and now in addition serves the paper, plastic and many other specialty chemical industries.
DyStar’s service division assist Brands & Retailers and their Industry partners from their first inspiration throughout the entire supply chain to ensure that they meet stringent quality and ecological specifications, reduce costs and shorten lead times. The service division offers state of the art color communication through CSI, textile and ecology testing through Texanlab, ecology and environmental advice, supply chain auditing and consulting for RSL compliant sustainable processes through Sustainable Textile Solutions programs.
The DyStar econfidence program provides assurance that recommended products comply with legal, voluntary and brand & retailer RSL (Restricted Substance List) requirements. It is an assurance that our products are in compliance with chemical and environmental legislation in each market in which they are sold.
Visit ************** for more information.
关于德司达
德司达集团是一家解决方案供应商,在全球范围内为客户提供门类齐全的着色剂、助剂和服务。德司达集团在全球50多个国家设有办事处、技术中心、代理机构和生产工厂,以确保能够为所有重要市场提供专业知识。凭借为纺织和皮革行业产品开发和创新的百年传承,德司达已经开发新兴市场,如今还服务于纸张、塑料和其他众多特种化学品行业。
德司达的服务部门从整个供应链中的***个灵感开始协助品牌及零售商及其行业合作伙伴,以确保它们符合严格的质量和生态规格、降低成本,以及缩短交货周期。该服务部门通过CSI提供先进的色彩沟通,通过Texanlab提供纺织品和生态测试,通过可持续纺织品方案为限用物质清单合规可持续流程提供生态和环境咨询、供应链审核和咨询。
德司达econfidence旨在为我们的纺织客户提供保证,即我们推荐的染料和化学品符合法律、自愿性规范和品牌及零售商限用物质清单的要求。这确保我们的产品符合所销售的每个市场的化学和环境法。
浏览 ************** 获取更多详情。
联系方式
- Email:peng.mary@dystar.com
- 公司地址:吴中路1686号W广场B幢(地铁10号线龙柏新村4号口出,步行约5分钟)