南京招聘

职位描述：
Job Summary
The SPL Operation Manager impacts the organization by analyzing and planning for operational success and customer satisfaction in a warehouse. In this capacity, this position monitors volume for respective clients and ensures client contractual compliance. He/She develops operational goals and plans, monitors and communicates operations performance against plan, monitors margins, acts as liaison with customers, sets priorities, and coordinates with various functions to improve efficiency. The SPL Operation Manager manages supervisors and hourly employees within the department.

Job Duties
Reviews Productivity Indicators
? Reviews contract guidelines to establish inventory control standards and procedures for performance measurement.
? Develops operational plans to define and communicate new operating processes and compliance standards (e.g. returns, shipments, receipts, etc.).
? Monitors operational volumes to ensure customer deadlines are met and to ensure client contractual compliance.
? Evaluates quality goals to develop process improvements and increase quality levels.
Reviews Financial Expectations
? Performs monthly financial reporting to analyze client profitability.
? Reviews monthly financial performance with the Station Manager to develop financial plans and forecasts.
? Manages expense margins to achieve revenue goals outlined in the financial plan.
? Ensures delivery of timely and accurate invoices to optimize management of customer accounts receivable.
? Contributes to negotiations with preferred local suppliers to purchase distribution materials at a cost-effective rate.
Fosters Customer Satisfaction
? Meets customer expectations by delegating and prioritizing workloads to ensure customer deadlines and contractual requirements are met.
? Acts as customer liaison to provide customer support on new account implementation, problem resolution, and quality control.
? Coordinates staff attendance at customer meetings and quarterly business reviews to provide information and updates on productivity and performance standards.
? Participates in reviews and revisions of statements of work to accommodate changing needs of the customer.
? Leverages knowledge of customers' business to develop new business opportunities for UPS Supply Chain Solutions.

Provides Performance and Systems Reporting
? Manages the development of operation and account specific metrics to provide timely and accurate information on performance standards.
? Monitors daily performance tracking and compliance to ensure completion of performance standards.
? Manages implementation of corrective action plans to address deficient performance areas from and improve productivity.
? Collaborates with Information Technology to identify and plan required system enhancements.
? Participates in user acceptance testing to validate successful installation of system enhancements.

Manages and Develops Others
? Manages resources and people processes (e.g., Quality Performance Review [QPR], Career Development, Training, Staffing, etc.) to ensure the day to day administration of processes and formal procedures.
? Identifies individual and team skill gaps and developmental opportunities (e.g., training, special assignments, conferences, projects, etc.) to facilitate individual and team development.
? Ensures that direct and indirect reports have documented career goals and detailed plans for achieving these goals to develop them personally and professionally.
? Conducts frequent performance evaluations in a consistent, fair, and objective manner to facilitate open communication and encourage continuous performance improvement.
? Holds others accountable to established performance levels to achieve individual and group goals.
? Resolves individual and group performance issues in accordance with UPS’s policies and procedures in a timely manner to motivate and foster teamwork.
? Coaches others and provides on-going feedback and support to improve performance.
? Identifies opportunities to involve others in new and challenging work assignments and/or rotations that advance the skills and capabilities of individuals and the organization.
? Makes salary recommendations to reward employee performance.
职位要求：
Requirements:
? Bachelor degree in Business, Logistics/Distribution or related field or equivalent experience.
? Minimum 5 years of proven team management experience – preferably in a warehouse, distribution, or logistics environment.
? Solid working knowledge of Inventory placement, movement, shipment and confirmation while maintaining inventory accuracy.
? National Vocational Qualifications Logistician is preferred（国家职业资格物流师/国家职业资格二级）.
? Healthcare experience is highly preferred.
? Complete knowledge of the Warehouse Management System and proven ability to work with numbers and spreadsheets.
? Proven ability to work with practical problems and deal with a variety of variables.
? Ability to handle multiple tasks and changing priorities concurrently.
? Experience in developing and delivering training programs.

In addition, candidates must possess the following skills:
? Ability to communicate effectively both in written and oral English.
? Solid skills with MS Office.
? Ability to interact effectively with team members and cross functions.

As a global leader in package delivery and supply chain solutions, UPS is passionate about innovating new ways to make business work better, from complex international distribution networks to local business deliveries. That’s logistics. And that’s exactly what a career at UPS is all about.

From our roots as a Seattle, Washington-based bike-messenger company to our present day, multi-billion-dollar global corporation, our team has held a singular focus―making the world work better for everyone. At the heart of all that we do, you’ll find a true dedication to our people, our customers and the communities we serve.

Whether you start with UPS straight out of school like many of our senior managers did, or arrive with years of valuable experience, everyone at UPS has the opportunity to grow. Empowering careers and commerce around the globe takes more than innovative thinkers, collaborative teammates and incredible technology. It calls on the values, purpose and mission that have driven us right from the start.

It all begins with talented individuals like you―people who are ready to turn ideas into successful business practices. Explore how UPS jobs can make the world work better for you.

UPS Equal Opportunity Statement. We do not discriminate against any applicant for employment or any employee in any aspect of their employment at UPS because of age, race, religion, sex, disability, sexual orientation, gender identity, military status, pregnancy, national origin or veteran status.

除了在*********上投递简历，您也可以登录UPS官方招聘网站，创建个人账号后再投递一次，以便我们将您收录在系统简历库内。
*************************/careersection/10025/jobsearch.ftl （复制到IE地址栏内）

我们提供全方位薪酬福利与职业发展机会：

1.具有竞争力的薪酬
2.提供完善的社会保险和公积金
3.为员工及其子女提供补充商业医疗保险
4.提供免费员工体检
5.提供员工生日和重大节日礼品
6.提供不少于10天的带薪年假
7.提供必要的业务培训
8.提供多样的员工活动
9.提供优先考虑内部员工的职业发展机会