南京招聘

职位描述：
Responsibilities:
You will be working in the exciting and challenging CUSTOMER SERVICE department to provide technical support to domestic and international customers, product distributors and sales representatives, relating to the organization’s line of products involving hardware and software components, working within the limits of established policies-
? Respond to customer inquiries received through facsimile, e-mail or telephone and related to any range of the organization’s hardware and software products. Make inquiries to determine the nature and extent of problem and to isolate areas of concern. Identify causes of problems and provide solutions to customers. Structure solutions to suit user circumstances and level of competency and communicate through means suited to user requirements.
? Determine the requirement for units to be returned for inside service, provide return authorizations and communicate shipping requirements and arrangements to customers as required. Prepare required internal documentation to facilitate the return of customer units for repair services
? Determine the requirement for Applications Engineering to visit with customers to resolve problems on site due to unique circumstances of customer applications. Make required arrangements and communications and track open inquiry to ensure satisfactory closure for the customer
? Document user inquiries and problems. Identify trends in support requirements, notify engineering staff as to significant trends and recommend the inclusion of information in on-line help program, manuals or other resources to respond to issues repeatedly raised by customers. Contact third party software developers to determine solutions for common interface problems and incorporate solutions into responses to customers. Prepare and issue specific instructions for customers related to commonly recurring problems.
? Identify when problems represent engineering hardware or software design issues and report suspected design flaws to designated department heads.
? Process customer orders and sales orders for Non-warranties services. Enter data relating to customers and sales and maintain customer database in computer system.
? Follow up on service inquiries to ensure that customers are satisfied with quality of service provided. Respond to and resolve complaints and concerns.
? Perform Asset registration in SFDC as required.

This position requires:
? Degree/diploma in with technical or engineering background preferred.
? 1 to 3 years “hands-on experience” in customer service and/or call center;
? Good problem solving and communications skills;
? Relevant SAP experience preferred
? Strong proficiency in Mandarin and basic English language skills;
? Excellent individual and team worker.

万宝盛华大中华有限公司，1997年服务启航于香港和台湾。迄今服务覆盖上海、北京、广州、深圳等逾20座直营城市。我们的大股东万宝盛华全球（ManpowerGroup Inc. NYSE:***）是全球人力资源解决方案领导者，拥有70年服务经验。凭借万宝盛华全球的声誉及行业经验，万宝盛华大中华深耕本土20余年。2015年，万宝盛华大中华战略联盟中信产业基金，总部落地上海，服务网络覆盖两岸三地130余城市逾两万家企业。我们始终致力于释放人才的发展潜能，凭借灵活用工、人才寻猎、招聘流程外包、人才管理及培训发展等人力资源综合解决方案，广受业界赞誉，屡次荣膺“亚太人力资源领军企业”。