00786-诊所客服主管
上海嘉会国际医院有限公司
- 公司规模:500-1000人
- 公司性质:外资(欧美)
- 公司行业:医疗/护理/卫生
职位信息
- 发布日期:2017-11-07
- 工作地点:上海-徐汇区
- 工作经验:5-7年经验
- 学历要求:大专
- 语言要求:英语熟练
- 职位月薪:1-1.5万/月
- 职位类别:客服主管
职位描述
职位描述:
SUMMARY:
The main responsibility for this position is to lead the Patient Access department for a
clinical location. This is an important leadership position that requires a mature and
proactive person to take the lead. As a Manager level position, this placement will
require management and training of other team members. This position will need to
understand clinic/hospital processes and work directly with other departments to
satisfy the health and wellness of our patients.
ESSENTIAL TASKS:
Take leadership on issues important to clinical site
Meet the strategic and operational goals of the company
Understand clinic/hospital workflows for clinical site
Resolve patient issues and deliver great service to customers
Train and develop team members to fulfill the needs of their role
Represent that Patient Access team during interdepartmental meetings
Assist with other clinic- or hospital-wide initiatives
In charge of the insurance verification and pre-authorization
Cooperate with patient financial service team to ensure payment.
KNOWLEDGE, SKILLS, and ABILITIES:
Lead initiatives important to the clinical location
Excellent customer service leadership
Ability to recruit, hire, and train new team members
Good problem-solving and team work ability
Basic understanding of Microsoft Office applications (Word, Excel, Outlook, etc.)
Communicates ideas clearly and concisely
Be able to coordinate across departments to meet patient/department needs
Proactive to solve customers’ problems and build professional relationships
Professional English skill (ability to talk with and write emails to patients)
SUMMARY:
The main responsibility for this position is to lead the Patient Access department for a
clinical location. This is an important leadership position that requires a mature and
proactive person to take the lead. As a Manager level position, this placement will
require management and training of other team members. This position will need to
understand clinic/hospital processes and work directly with other departments to
satisfy the health and wellness of our patients.
ESSENTIAL TASKS:
Take leadership on issues important to clinical site
Meet the strategic and operational goals of the company
Understand clinic/hospital workflows for clinical site
Resolve patient issues and deliver great service to customers
Train and develop team members to fulfill the needs of their role
Represent that Patient Access team during interdepartmental meetings
Assist with other clinic- or hospital-wide initiatives
In charge of the insurance verification and pre-authorization
Cooperate with patient financial service team to ensure payment.
KNOWLEDGE, SKILLS, and ABILITIES:
Lead initiatives important to the clinical location
Excellent customer service leadership
Ability to recruit, hire, and train new team members
Good problem-solving and team work ability
Basic understanding of Microsoft Office applications (Word, Excel, Outlook, etc.)
Communicates ideas clearly and concisely
Be able to coordinate across departments to meet patient/department needs
Proactive to solve customers’ problems and build professional relationships
Professional English skill (ability to talk with and write emails to patients)
职能类别: 客服主管
关键字: 客服前台主管
公司介绍
嘉会立体化健康医疗网络包括一家500床位综合国际医院、多家综合诊所,以及提供全面健康管理方案的健康中心。嘉会遵循国际标准提供安全可信赖的全方位品质医疗,从健康管理、急诊门诊服务,到复杂手术及住院治疗,更可无缝对接海外转诊,带来“以家庭为中心”的长期持续关怀,满足人生各阶段健康医疗需求。嘉会与美国麻省总医院深度战略合作并联合挂牌,携手海外知名医疗资源和国内知名三甲医院,让广大患者在本土即可享受海内外医疗资源。
嘉会国际医院是位于上海的外资控股、符合国际标准的综合医院。医院设有500张床位,位于上海市徐汇区,2017年10月已投入运营,首期开设246张床位。嘉会国际医院与哈佛大学医学院附属教学医院麻省总医院(Massachusetts General Hospital,简称麻省总医院)实行联合挂牌,肿瘤、***医学、儿科是嘉会国际医院的重点学科。
嘉会诊所(静安)是嘉会医疗的***家门诊诊所,位于静安商业区。诊所于2016年4月正式开业,目前开设全科、儿科、皮肤科、耳鼻喉科、眼科、口腔科、心理科等多个科室。
嘉会医疗(杨浦)目前设有全科、内科、外科、妇科、儿科、消化内科、口腔科、皮肤科、耳鼻咽喉科、中医康复科、医学影像科等多个科室,并增设CT、MRI等大型影像设备。我们的医师来自海内外知名医疗机构,拥有丰富的临床经验,并能使用多种语言。
嘉会国际医院是位于上海的外资控股、符合国际标准的综合医院。医院设有500张床位,位于上海市徐汇区,2017年10月已投入运营,首期开设246张床位。嘉会国际医院与哈佛大学医学院附属教学医院麻省总医院(Massachusetts General Hospital,简称麻省总医院)实行联合挂牌,肿瘤、***医学、儿科是嘉会国际医院的重点学科。
嘉会诊所(静安)是嘉会医疗的***家门诊诊所,位于静安商业区。诊所于2016年4月正式开业,目前开设全科、儿科、皮肤科、耳鼻喉科、眼科、口腔科、心理科等多个科室。
嘉会医疗(杨浦)目前设有全科、内科、外科、妇科、儿科、消化内科、口腔科、皮肤科、耳鼻咽喉科、中医康复科、医学影像科等多个科室,并增设CT、MRI等大型影像设备。我们的医师来自海内外知名医疗机构,拥有丰富的临床经验,并能使用多种语言。
联系方式
- Email:recruitment@jiahui.com
- 公司地址:桂平路689号